Bob is incredible! He’s been taking care of me for years now, gets better and better every time!
Robert made my visit very easy and fast, he also showed me he really cared by making sure I received the Discounts. And thank you service team you made my car brand new again.
I believe the service consultant I had was names Steve. Steve was outstanding and truly represented the dealership and Acura in an exceptional manner. He reminded me of some suggested maintenance that I didn’t have done last year and made some additional recommendations which I appreciated and had done. He is an exceptional employee and should be commended for his dedication and commitment to his customers and Northeast Acura. He understands how to retain customers for a lifetime.
Thorough and professional service
Steve did a good job taking an interest in helping to solve our issue in a timely and transparent manner.
Since shortly after the delivery of my MDX about a year ago
I’ve had oil consumption problems necessitating oil consumption
tests. The service department has been fine.
However I now need to address the situation with
Acura and with the Dealer. However the service
staff have been very good to excellent each visit.
My recent service went well! I am satisfied with my visit.
Tony was outstanding. Totally professional, he made me feel like I was number 1. He was helpful and treated me with total respect. He’s the type that would bend over backwards to please you. Thank you Bill.
Car returned to me with a red light on for SDS. Not sure why a defect would have been passed to me. Service manager looked at auto and ordered replacement part expected in few days. This means I have to take time away from work to correct. Service manager offered to pick car up at my work but that is not as easy as that since I would need to have him cleared with security. I’m not anger about this as I understand mistakes happen but believe I should receive at least some form of compensation for the mistake. No issue with Sabrina, she is very professional and polite and competent.
My experience today was awful and well below expectations, unlike my first experience with Ryan. He was friendly and attentive, while Sabrina didn't bother to acknowledge me when I came in. I pulled my vehicle in and she knew I had entered the building but rather than assist me right away or even tell me she'll be right with me if she was busy, I had to walk over to Liz for assistance. Sabrina never took the time to say hello, introduce herself, or acknowledge the wait. Asking if the keys were in the car or not was the first thing she said to me. The next was, "Question. Why are you getting an oil change already? You just got one 1,000 miles ago." There was a better way to ask that question and go over what services were needed today, in my opinion. The long wait to be helped, coupled with the way she spoke with me and her lack of customer service, make me hesitant to come back to the dealership for services, especially if Sabrina is working.
Very satisfied. She was very polite.
When she gave me the car it was newly washed. Thank you so much.
Always a pleasure going to northeast Acura!!! Everyone is always super friendly and I get whatever I need!
Bob was great. As always. Maintenance time was super quick. But $150 for an engine air and cabin air filter? Seriously? You must have some pretty stupid custom to fall for that. I had OEM filters purchased on line before I even left the dealership for a ton less. Come on folks. If you had said $60, I would have given you the work and you still would have made money.
I had a positive experience. I liked the customer service provided.
Sabrina was very friendly and professional, much appreciated by me.
Bob was excellent as the service consultant also very helpful
Always a great experience at Northeast Acura!
Robert was great to work with and provided excellent customer care.
The cleaning that I requested to be done since it was not done originally was not thorough. The radio knobs and shift console are still dirty from the previous owner.
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