Northeast Acura Auto Repair Service

These guys got me in sooner than my expected appointment, Great communication and fast service. 10/10

He was very professional and helpful with information every step of the way.

Robert was very attentive to my concerns.He explained what was needed in making sure that my vehicle was in tip top shape for the long journey to Florida.

She was extremely polite and accommodating. She fully informed me of how long I would need to wait and the work was done quicker than expected. I also appreciated the complimentary car wash. Thank you very much. I’ll be returning again!

I was very satisfied with my oil change and tire rotation and would come back again especially if I had a coupon !

Robert was extremely helpful with the vehicle service as well as lending a helping hand with my son. He had another customer waiting but took the time to help me bring my belongings and my infant son’s belongings to the vehicle after the service was finished. Thank you!

Bob was amazing!

I came in to have my bumper painted in December and the paint is chipping and looks very bad so the guy Robert in service states to me “ you get what you paid for” and that is something you should never tell a continuous customer , thats very unprofessional and insulting to the customer being that i didn’t have any options they told me one price and that was that! So apparently they sent my car to a body shop they wouldn’t take their own cars to not sure why that happened! The guy Steve i was working with no longer works for them wondering why ???? ! That is not the first time he “Robert” made me feel like my money is not good enough! They offered me two free oil changes which values to $100 which was not that big of a deal to me i asked can they take $100 off my next repair bill he then says NO its other customers who spent way more than i do and they don’t offer them a deal like that ! Making me feel like my money is not good enough i grew up loving acura’s but probably wont purchase another once since this is the only dealer we have upstate and they gave me such bad service . The owner David Ellis seems okay but not sure what Robert’s issue is maybe he should consider retiring if he don’t want to provide good customer service i didn’t want to make this review since i still have to get my car serviced here but i want others to know how i was treated and that is not how a luxury dealership should treat someone who spends money!

Easy to schedule and very efficient during service. A pleasure to work with them

I brought my car to Northeast at 8:30 am, I finally got my car back at 5:45 pm.You tell me was that right?

Robert McGrath does a nice job.

Always a pleasure being taken care of by the Acura team !!

Excellent service Provided by staff. Thanks North East Acura

Timely and effective

Bob is very friendly and accommodating. Excellent customer service!!

Thank you again for the excellent service today. MyAcura MDX is back to being yip top shape.

Thank you so much Sabrina!!! Appreciate all your help!!! Always pleased with the service!!! So many ice people there at Acura!!! Sabrina explained everything. and provided information!!! Thank you so much!!!

Will be returning soon

She was very pleasant and friendly. Thank you!

Bob was AMAZING. Helped through every step. Give that man a raise.