Northeast Acura Auto Repair Service

As always everyone was courteous and accommodating. The service time was reasonable and I was kept informed on what was happening. Thank you.

John is top notch focused on delivering an excellent customer experience

Thanks!!

Tim was very helpful. This is my second Acura from Northeast so obviously I’m happy with you guys.

I was totally pleased with Tim's efforts to make my service visit as pleasant and successful as possible. I will be looking for him to handle my next visit.

Chris Collins was more than respectful and I enjoyed dealing with him as his customer service skills are excellent. However, I received a “recall notice” in the mail, called my nearest dealership for service in advance. At my appointment I was notified that one recalled part was on back order and would be there within a few days. Those few days passed, I called to check progress of service and was notified that the parts were on back order until further notice. So after a few weeks notice for appointment and 5 days sitting at the Acura dealship I’m still without a proper part and should be grateful that I wasn’t charged a storage fee as an Acura respresentive explained to me. All of this could of been prevented if the original respresentive asked for car information and notified me that the a part was on back order. Instead of being worried about a storage fee I should of been driving around in a new model Acura being talked into buying a new one. Coming from someone who has a tremendous amount of customer service experience, although your representatives are friendly they are not trying to promote more sales and are definitely not there to satisfy the customer- whether buying a new car or bringing one in for service, which a recall is beyond owners control.

He could have been a little professional. He has been great in the past. Just hoping I caught him on a bad day.

Chris was great understood and executed exactly what I wanted done thanks .

Very professional and most personable. He is an asset to NE Acura and their service department.

Fantastic service

Chris and company always do a good job whenever we have our car serviced their. Keep up the good work! John Van Heertum

Chris has always been great and this experience was no different.

John Whalen always provides excellent customer service. I trust him and I feel as though he works very hard to earn that trust.

Good service. Satisfied.

Very polite and efficient, thank you

Very professional and courteous

I feel like I was treated like royalty by Chris and his team. He remembered a previous quote and stuck with it, kept me informed on my cars progress and allowed me to find my car in sparkling condition when I picked it up. Awesome service. Papa Smurf

Timothy was extremely helpful!

Supplied with a nice loaner and the work done was completed upon my approval.

as always job well done