Stephen and Chris were great and I appreciated that we now know what is wrong with my passenger seat. However there were many scratches on the interior of my vehicle from removing the passenger seat. Chris took photos and I have not received an email with those photos yet
Great job!!!
Just what I expected:)
The service dept is top notch...I leased the car from Wappingsfalls,but all service has been done in Latham.
Very professional, friendly and quick!
He was great quick and easy. Friendly too!
Excellent customer services.
My first visit to Northeast Acura for service was superb. Online scheduling was very convenient. Ryan was professional, explained everything thoroughly, and kept me updated on progress and cost of the work being done. This is customer service done right! Thank you.
Ryan Higgins was excellent . He explained extremely thoroughly as to what was wrong with my vehicle .
They put a heated steering wheel on and now when you hold of a steering wheel perfectly straight the car goes to the left my original steering wheel that came with the car did not do that so I'm very unhappy
Excellent service and staff. I am always pleased.
Hands down the best service!
Always happy with Chris Collins.
Chris is always good to deal with. I am glad he is back. It is nice to see a helpful face who knows what he is doing. John Whalen was excellent. I am very sad that John Whalen is no longer with you. He was hands down the best person I have ever dealt with in a service department. He was terrific with the customer and I felt great bringing the car to Acura when he was there. Chris is the only familiar face left in your service department. Clearly there is something very wrong with your dealership. Your service dept is a revolving door. I like my RDX very much but I liked coming to your service dept when John was there even more. Next time I return with the car and if Chris is gone again I'm going elsewhere for service.
Chris Collins is excellent as usual.
Ryan is very professional and courteous.
He was great! Very friendly!
Very pleasant to deal with.
I am always Happy & satisfied to visit Northeast Acura, Staff is super friendly & helpful. Thanks Acura
Stephen was terrific - very helpful and friendly
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