Very professional, knowledgeable and courteous. Mr Higgins is an asset for Northeast Acura.
Ryan made the experience.
Vicky was very pleasant and answered all of my questions - taking time to walk me thru things in my coffee deprived state. She then made sure I found the free coffee. I’d happily work with her again on my car maintenance needs.
Professional and very thorough- great experience
Great service. He did a great job
Everyone was great!!! Fast courteous service!!! Short wait time!!! Very happy with the awesome service people!! Thank you Victoria!!!
Victoria Moore is excellent at her job. She goes above & beyond. And she keeps you in the loop regarding your vehicle. That communication is important. She provides excellent customer service!
Excellent service, that guy is the best in the business.
Victoria was very accomodating. She provided me a very good update on all the other services I can still avail after a year of purchase with my car.thank you.
Super professional! Thanks
Vicky was extremely friendly & knowledgeable
Brendan Mooney was so very helpful all through the process of having my car serviced. His customer service was outstanding.
Thank you!
The rear driver’s side tire needed air. This was shown on the car screen. No attempt was made to fill the tire for me.
Thank you for your phone call in the morning and for exceptional customer service.
So completely satisfied with the level of professionalism you guys provide. From the sales team to service. You’ve got a customer for life with me and my family. Thank you.
Good service, good guy, I will be back, thanks for the info and service. It’s good to be treated right. I wish other business would do the same. Honda and Acura always provide excellent service.
Very good experience.vicki got me out right on time.
I have always received the best possible customer service from Northeast Acura.
Today was no exception. Ryan Higgins has been very kind and patient while I learn the many features of my 2019 Acura RDX.
My vehicle was dropped off for oil change and tire check for slow leak. I asked for vehicle back by early afternoon. I phoned at 1:40 because I had not received an update. I left a message as prompted to do. I called again at around 4:15 to ask for an update. I was told at that time that the technician had just taken my vehicle in and that oil would be changed but tire would not be addressed due to service closing at 5pm. Service would be closed on Sunday so my car would need to remain until it could be assessed on Monday. I went to dealership and picked up my car just before 5pm because I could not be without a vehicle all weekend. Tire was said to have ? pin hole leak in sidewall and would require replacement which could not be done until sometime Monday. Tire was found to be overinflated to 48 psi when I retrieved my car and drove it home, and cover to valve was missing. Car was at dealership for 7 1/2 hours and no one ever called me or notified me. Apparently my paperwork was not looked at until 4pm when I phoned asking for an update. To say that I am disappointed in the service is an understatement. Not sure I want to bring the vehicle back to NE Acura for tire repair now based on this experience. Not really sure if they even actually identified the leak area given the timing and I am out a valve cover now as well.
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