They did everything that was needed and did it quickly no complaints I would buy a car off these guys again no doubt????????????
Thanks for servicing our car.
Excellent service and Melissa is an awesome customer service rep.
If excellent is simply performing as promised, then it was excellent
Everyone at Saratoga Honda. Is very accommodating. Great service, great people.
Lisa is great! Very sweet and attentive. Although Jeremy Ecker can’t be replaced. She’s the next Jeremy Ecker. Excellent customer service skills.
The service was excellent; however, when I called to get a status update, no one answered the phone. I called about 10 times before someone answered the phone. On more than one occasion, the phone actually just went “dead”
The service was completed in a timely manner and everyone was friendly.
I came in because my backup camera failed. It did not take them long to diagnose it. All they needed to do is put the car in reverse, which is what I think they did. The price they gave me for the job was over the top. The technician explained to me what needed to be done. I was clear he had done this before and knew exactly how to do it. After looking on line I know the part is expensive and installation can be involved and tedious, but not worth what Honda wants for it.
The technician mentioned a few possible complications with the job, like the wiring might be faulty. Suppose they replace the camera and find the problem is not the camera? They didn't go there. They simply jumped to conclusions which always puts doubt in my mind.
I asked the service advisor if this is a common problem with Honda. She would not give me a straight answer, saying it happens. The technician spoke like, this is another one, making it sound like it is a common problem. Why can't the service advisors be honest? The technician knows the cameras burn out all the time. Perhaps Honda should use better cameras to prevent such an expensive repair.
The staff was friendly, service was fast and the facility itself is state of the art and provides a nice place to wait for my vehicle to be done.
Quick!! Nice customer service area for waiting. Thank you.
Always easy to complete services at your location - Gary is great and so accommodating!
Thank you,
Erin
Brian McMullen is easily the nicest guy and most helpful guy I’ve met at Saratoga Honda. He’s a keeper, trust me!
Your people are so professional and the work is done in a timely manner
Quick, thorough, and friendly. Thank you!
Service coordinator was very helpful, took care of my concern without a appointment and very friendly to work with
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