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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7564 reviews 70%
4 star 2329 reviews 21%
3 star 182 reviews 2%
2 star 439 reviews 4%
1 star 349 reviews 3%
Review Us
Laura O.
5 out of 5
12/29/2018
Very helpful
Concepcion G.
4 out of 5
12/29/2018
Jaime Nava is an excellent advisor.
CYNTHIA T.
5 out of 5
12/29/2018
Excellent
Robert U.
5 out of 5
12/29/2018
Kenneth did an excellent job.
Jaimer R.
4 out of 5
12/29/2018
He is so helpful
Elmer M.
1 out of 5
12/28/2018
Very disappointed And never coming back to Cerritos Nissan
Emmanuel R.
5 out of 5
12/28/2018
Definitely recommended service advisor!! Thank you Ken!!
MARIA R.
4 out of 5
12/28/2018
Yes. He knows what he’s doing. Very nice and respectful
Norma S.
4 out of 5
12/28/2018
He was nice and kept it real. He didn't try selling me stuff that I didn't need and wasn't pushy when I said no to something...so... thank God for Joshua
Ron S.
5 out of 5
12/28/2018
Jaime is a excellent staff to the nissan team
Carmen H.
1 out of 5
12/28/2018
Very unprofessional. I do not know much about cars and when I asked, he would respond in a rude way. I never got a call telling me my car was ready. He called me to give me information and I declined it getting repaired. It seemed to me that he got bothered that I did not want to get my car fixed there at the moment.
Joe F.
5 out of 5
12/28/2018
Service attendance was very professional outstanding performance thanks see you on the next service schedule.
Emy R.
5 out of 5
12/28/2018
Satisfied
Joaquin R.
5 out of 5
12/27/2018
Joshua was a pleasure to deal with and provided exceptional customer service.
Deborah W.
5 out of 5
12/27/2018
Courteous service, good advice, friendly, comfortable waiting room, on-tume delivery.
Darrell C.
5 out of 5
12/27/2018
Great and prompt service. Booking was easy with Eric. Overall very happy.
Hector A.
5 out of 5
12/27/2018
Good service & friendly staffs.
Josias P.
5 out of 5
12/27/2018
Un buen servicio y Jonathan muy amable muy Profesional
Jeffrey P.
1 out of 5
12/26/2018
While finding a transmission problem was appreciated, the recommendations of a transmission fluid replacement seemed old news since the transmission was repaired...Not needing a fluid change, but Brian spent the time talking about it...Also, when picking up the van, a rubber guard was hanging down from the front bumper area (needed a clip to hold it up), and my windshield has 2 new, very deep (almost a crack), 14” long scratches from your Nissan Dealer...Manager Peter took pictures and will get back to me after the holidays...
PORSHA B.
1 out of 5
12/26/2018
I waited 2 hours and they didn't do the work. I was told it'll be an hour and fifteen minutes. After 2 hours I had to go. I wasn't going to wait another 2 hours to have a headlight put in. My car is a 2018. How do I need a headlight replacement in the first place? I'm extremely dissatisfied

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