Eric is always knowledgeable, helpful and patient. And all in a timely manner. He is a wonderful asset and valuable member to the Cerritos service team.
I still hear squeaking when I reverse while using the steering wheel.
Initially I was given $140 labor cost to remove door panel and install new door handle. Labor cost increased to $270 without being notified, when I was given the total amount parts and labor of $460, I asked and didn’t really get a straight answer...ridiculous amount. Also, the sensor to service tire rotation was not reset. I had to bring it to their attention three times . I finally told the guy trying to reset it to get someone who knows what they’re doing. Another service person had to show him. Makes me wonder why these unqualified individuals are hired to service the cars. Dangerous.
I've always recieved excellent service from all cerritos nissan reps for the last 5 years, and Eric continues that great track record with flying colors.
Excelente attention and work
Idint fix my tire n I w im stock somewhere alone
Tony did an amazing job. He made sure to get to the bottom of the noise coming from my car.
Thank you Tony...
Eric was great. He helped as much as he could and had my car ready when promised.
Very professional service finished in timely fashion. Very happy overall thanks again
Eric Adamson had great customer service. He was very knowlegeable in car repairs unlike other service advisors who are just trying to sell you product and don't know jack. He was looking out for my best interest and would definitely recommend him to others. Great guy and very educated in his field!
Chris is a very good service adviser and I really appreciated
his concern about my car. Chris Pulido is an asset to your
Company. Thank you Chris for the good work well done.
Good guy!..exelent service!
Eric was exceptional. Great customer service and he explained things to me in detail
Never got the car and had to canceled the car contract due to the wrong information the sale representative was giving they never allowed me to take the car
Excellent service thank you Mr Mike
It’s good experience at the dealer and check out new car in the show room while waiting for it.
I am really upset with Nissan. I’ve been a loyal costumer for over 10 years and I’m really really upset.
A couple days ago the key light turned on in my car so I took it to Cerritos Nissan to get it checked and it turns out that there was a fault code stored for the steering lock failure. An electrical problem and an issue that you guys issued a recall for awhile back. Turns out that I had to pay for it out of pocket.
What is most surprising to me is that I own a 370Z, what is supposed to be one of your high end cars. I paid a lot of money for it. The reason I am so upset is because I’ve had nothing but problems with this car. Like I said, I’ve been a loyal Nissan costumer. I did the recommended milage services, changed my oil with you guys, paid your outrageous prices, everything, simply so I wouldn’t have problems with my car once it got older. Not only have I had many issues with this car, but this issue which is completely 100% out of my control & 100% Nissans fault for installing faulty products to begin with, this takes the cake. Keep in mind that my car is only at 109,000 miles. What can I expect at 120,000 miles? Are your vehicles really not meant to last longer than that?
I’m starting to think Nissan builds really bad products and sells them to hard working people. I would like to get a refund back for the money I had to pay for changing the steering unit. My entire family owns Nissans and I always recommend them, but I am sincerely starting to have a change of heart. If not I will never purchase nor step into a Nissan dealership ever again.
Thanks.
- JORGE S
Prompt and professional service
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