Cerritos Nissan Auto Repair Service Center

You all always make me feel at home so grateful I have purchased a vehicle with you guys, and customer service is fantastic.

Tony kept me well informed and I had no need to call for follow up or updates. This was a nice change when dealing with other dealerships.

I was able to make a same day appointment with Kenneth and he got me in and out quickly.

Thank you once again for securing my vehicle your awesome ????

I would like to acknowledge Eric Adamson for his exceptional service. He’s the best service advisor i have had at Cerritos Nissan. Thanks Eric!

Jonathan was great and professional with my husband and I. I am very pleased with the outcome of my car

Good customer service

Kenneth was very friendly and polite, fast and informative.

Im so happy with the services that my service advisor Kenneth Vasquez rendered.

Very courteous and helpful

they treated me with kindness

Tony explained throughly what maintenance service to be done based on the mileage and other recommended services. Thanks Tony for service we received from you.

Eric surpassed my expectations and will definitely recommend to family and friends

I will be 200% honest. Brian is to be commended for the excellent service he provided to me. I normally work with Eric. I was driving on the freeway at 6 pm last night when my dash alerted me that my front tire was holding 19 psi. I knew there was a problem so I called Eric from the road. When I tried to reach him he was busy with a customer. When he was advised that I called he took the time to call me and leave a message that he had to leave to pick up his child at 6:30. He took the initiative to set me up with Brian who did an outstanding job helping me when I arrived. This the good part of the story. The not good part of this story is how phone calls are handled in your store. It took 3 attempts to finally speak with someone (reminder that this entire experience is happening while I am driving from my office to your store) . Call number 1 resulted in a hold time of 6 plus minutes. No one came back to the phone to check in with me or put me thru to someone who could help. I called back a 2nd time and asked to speak with the service manager. The call went to voice mail. I called back a 3rd time and requested to speak with the general manager. The woman told me he was on vacation for two weeks. She also addressed me as ma’am which I find interesting considering your caller ID is able to determine who I am. When I asked to speak with someone in charge I was transferred to service where I was fiaaly helped. I grade my telephone experience specifically with your receptiontwho was on duty between 6 and 7 pm an F.

Tony, is very professional. He does his job well. I definitely will recommend him.

Excellent service

Well done

Kenneth really tried his best to have everything on time, he is very helpful, thanks for having him on my side

The service was amazing everyone took care of my car and gave it back to me in great condition thank you so much

I had to answer yes to the question because the attention of Mike was good but I have to tell about the service, need to wait some days to see if Nissan did a good job on my Rouge because last time my Rouge was at the body shop there, the service was the worst experience at all.