Excellent service, excellent actitud.
Ivan was the cerritos associate who handled my service visit. He was always professional, polite, and efficient. Everything went well.
Brian has always been very helpful and very nice..
I was helped by Brian in the service department. He later told me everything is fine and that they also cleaned my break pad as well. As I was leaving, I noticed a clutching sound everytime I pressed on the break, a sound that I never heard before. I brought it up to Brian's attention and he asssured me its normal for all Nissan. I insisted its not normal. Ive owned previous Nissan before and this break noise isnt normal. Then later he told me he will reschedule me another day to fix this noise issue instead of fixing it right then and there. I am extremely dissapointed in his customer service and knowledge of service. After leaving your place, I called Nissan and they open a claim for me.
Thanks to my service rep he steered me in the right direction which was his concern for my safety. Thank you.
Always a pleasure with Carlos.
Our trusted service advisor
Excellent Work.Tony Fears Jr.????
Nothing but exceptional service as always.
Thank you for the great service ????
Very, very frustrated with your dealership (not the tech). We bought a certified used Armada last year from you. At the time, we got both free two year maintenance package and extended warranty. At time of our first oil change, tech suggested a several hundred dollar maintenance service. This was thoroughly unexpected based upon timing of our purchase (it should have had its major done) and assurances for two years free maintenance. Not sure we will ever visit your dealership again.
Want able too set up an appointment and David got me in and out.
Greta Job.
Ivan has been very responsive and seems to be doing his best to resolve problems. Hopefully all will be solve after next visit. Nissan quite often does not have parts in stock.
Very friendly and helpful. Kept me updated on my vehicle in a timely manner.
Jacob was very helpful and knowledgeable. He provided exceptional customer service and made me feel very comfortable getting my car serviced.
The service rate Eric
provided was about two steps above exceptional. Please thank him for the kindness and attention to detail that he showed. I certainly appreciated it.
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