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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Karim G.
4 out of 5
7/24/2021
Chad Larson is superb in his position.
Donald B.
5 out of 5
7/23/2021
Great service and prompt delivery
Ed A.
5 out of 5
7/23/2021
Mike is the best and I always feel very confident about his information.
Tom S.
4 out of 5
7/23/2021
Michael is always great! And that part of my experience was wonderful. That being said, I don't feel the technician took the time to test drive my truck. If he had driven my truck he surely would have felt the flat spot in the acceleration and then been able to address the problem (it still has the hesitation). My comments in no way should reflect Michael's work ethics. He is great.
Grant P.
5 out of 5
7/23/2021
Mike was top notch. First service and very happy.
Tim H.
4 out of 5
7/23/2021
Solved my braking problem with the ABS and misc items. Well, worth the 3 day wait. Chad kept me updated each day. I depend on Chad to keep my 2012 Edge in reliable condition.
Erica P.
5 out of 5
7/23/2021
Everything was great
Jack S.
5 out of 5
7/23/2021
Professional service
Andre N.
5 out of 5
7/22/2021
Mike was great
Paul E.
4 out of 5
7/22/2021
I can count on Chad to see that my truck is in top shape each time I stop in for service. He always remembers me and makes life easy!
John G.
4 out of 5
7/22/2021
Chad is great!
Peggy G.
5 out of 5
7/22/2021
Good communication
Mary H.
5 out of 5
7/21/2021
Chad Larson is always thorough in his assessment of what my car needs done and when. He has kept me safely on the road for many years now. I appreciate his service, knowledge and caring attitude very much.
Daniel C.
5 out of 5
7/20/2021
Michael Mills is a pleasure to work with and goes above and beyond to ensure total satisfaction.
Dave Z.
5 out of 5
7/18/2021
This is always the best service I have Ever received from an Auto Dealership Mike Mills the Service Manager is the Greatest and his uplifting attitude, keeps me coming back for more . Mike is the Greatest!!!
Ashley S.
4 out of 5
7/17/2021
I enjoy working with Mike, he offers great chat service when my car is in for service
Paul C.
4 out of 5
7/17/2021
I enjoy working with Chad Larson. Over the years, he has done a superb job scheduling my car maintenance.
Nadine A.
4 out of 5
7/17/2021
I called to make my appointment and was very impressed with the overall experience and the quality of work. Mr. Larson got my F150 Raptor STV into for service in a timely manner. I have been very pleased with Ken Gordy Ford services for my vehicles. I can always trust the service advisor with my vehicles. Highly recommended to all. Ask for Mr. Larson, tell them I told you so.
Cristina S.
5 out of 5
7/17/2021
Ken Grody Ford treated me with the best customer service and respect. Thank you for valuing my time and needs.
David F.
4 out of 5
7/17/2021
I am always satisfied with the care I receive at Ken Grody Ford. My vehicles are always well taken care of and everyone at Ken Grody takes care to keep me informed of my vehicle status. I have full confidence with Michael Mills recommendations in my service requirements. I am fortunate that he has taken care of my vehicle and I asked if he will be there for the distant future, he is a valuable part of Ken Grody Ford. Michael has been my service advisor and I always trust his

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