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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Julie B.
5 out of 5
8/7/2021
Excellent service as always, thank you!
Michael M.
5 out of 5
8/7/2021
The service manager was extremely kind and efficient in dealing with my concerns. I will continue to be loyal to the Grody team. Thank you for always being the best.
Kristina F.
5 out of 5
8/7/2021
Mike mills is always helpful and gets my care taken care of quickly
Danny F.
5 out of 5
8/6/2021
Thanks
James G.
5 out of 5
8/6/2021
Return customer for 16 years
Thomas C.
1 out of 5
8/6/2021
Was not satisfied with the reasoning behind the noise that everyones complaining about online. The noise was not there when I purchased the car and now it makes the sound and was told it was normal. Why wasn't it normal when I purchased it. Very unhappy!!!
Julian S.
4 out of 5
8/6/2021
Mike Mills is exceptional.
Johnny T.
5 out of 5
8/6/2021
I appreciate the customer service, Chad got my truck in and out in a very timely manner. Thank you.
Darlene T.
2 out of 5
8/5/2021
I have had my Ford Escape in for engine coolant issues on 5 occasions. I have today & the past requested to speak to a mechanic regarding this problem. My advisor said they can’t do that as they are working on other jobs. Honestly, next time I will go to an independent for my service needs.
Susan N.
5 out of 5
8/5/2021
Chad does an excellent job of providing timely service and updates. Always with a smile!
Lee Or.
1 out of 5
8/4/2021
Chad as always was perfect. The mechanics on the other hand did not meet my expectations. My car was returned with oily boot marks on the carpet as well as oil stains on the drivers seat and drivers door card. To top it all off after installing a new transmission the car is not shifting properly and I have to bring it back to be fixed
Jon T.
5 out of 5
8/4/2021
Easy in,easy out. Chad have an accurate estimate and called promptly when my Ford service was complete.
Noha N.
3 out of 5
8/3/2021
I have to resend the car to Ken Grody this Thursday because the indicator light shows that there maybe a malfunction. I hope it is just an issue of resetting the sensor so that it won’t be too long to remedy.
Kevin T.
5 out of 5
8/1/2021
As usual, my experience was great, quick and efficient.
Mathias S.
5 out of 5
7/30/2021
Always 100% satisfied
Eric C.
5 out of 5
7/29/2021
Chad is a great representative of your business. He is courteous and knowledgeable. He was able to keep me informed about my vehicle throughout the process.
Jeremiah S.
4 out of 5
7/29/2021
Mike Mills was great and has handled our many issues with our Explorer. while we have been frustrated having to bring the car in for so many services, Mike has been professional and very responsive to taking care of us.
Steven S.
5 out of 5
7/29/2021
Very quick Very knowledgeable Mike is the best service writer there.
Mario S.
5 out of 5
7/28/2021
Ken Grody Ford service personnel makes you feel a family, all work is done as promised as fast as possible they can, all personnel are very nice greet you always
Daniel W.
5 out of 5
7/25/2021
Mike Mills and the Mechanics Team did an excellent job, completing the first scheduled maintenance on our 2020 Explorer Hybrid. The service was completed in a timely and professional manner. Thank you for a job well done.

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