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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Vilma S.
5 out of 5
1/20/2022
I’m very satisfied excellent service
Jeff Scott.
4 out of 5
1/19/2022
Chad is a superstar. Best service advisor I’ve ever had. Ken Grody is lucky to have him.
David G.
4 out of 5
1/18/2022
Michael Mills did an excellent job as customer service rep he took great care of my truck my front brakes were replaced and no time and I left and everything was done perfect if you have any problems with your car or truck go see Chad or Michael at Ken Grody Ford they're the best in the west they take great care of your car or truck if it has to be serviced I recommend going to see them in Carlsbad they're the best they treat you like family and take great care of you
Ed A.
5 out of 5
1/14/2022
As always MikeWas great. Greatly appreciate the expert service
Mary H.
5 out of 5
1/14/2022
Chad Larson is always there for me to make sure my vehicle is running safely and reliably. Thank you.
Matt T.
5 out of 5
1/14/2022
Chad did a great job!!
Jerry H.
5 out of 5
1/13/2022
Welll done
Joe W.
5 out of 5
1/13/2022
Thanks again for a smooth service on my truck. Wouldn't take it anywhere else
Gregory M.
5 out of 5
1/13/2022
Thanks Mike. Great Job.
Jonathan D.
4 out of 5
1/12/2022
Mike is the best. I have owned all manner of cars including Mercedes and your service is above and beyond! Excellent customer care delivered with a warm smile and conversation. Thank you!
Bill M.
5 out of 5
1/12/2022
Thank you good got to the entire team.
Rachel H.
5 out of 5
1/12/2022
Happy to have mike as my advisor. He is such a good, honest, knowledgeable guy.
Nancy A.
5 out of 5
1/11/2022
I always have an amazing experience in that you always exceed my expectations. I never have to wait long to have my car back so I can get back to work. Thanks for respecting my time!
Joann M.
2 out of 5
1/7/2022
When are you going to finish fixing driver air bag
Trish W.
5 out of 5
1/7/2022
everything was smooth and easy.
Sean R.
5 out of 5
1/7/2022
Mike is always extremely helpful. I always know my car is well taken care of when I drop it off. 10/10 recommend
Michael M.
4 out of 5
1/7/2022
Truly amazing operation from being greeted quickly to the amazing service manager and lastly the wonderful cashiers. Thank you
Ashley R.
5 out of 5
1/7/2022
Very satisfied with the vehicle service!! Thank you!!
John R.
4 out of 5
1/7/2022
Awesome dealer.
Jennifer H.
5 out of 5
1/7/2022
Michael was wonderful in taking care of my appointment. He kept me updated throughout the entire process. On top of it all, we was genuinely kind and made it a wonderful experience. Amazing experience !

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