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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Scott F.
4 out of 5
8/7/2022
Had my windshield replaced, which only took a couple hours, but a rental was provided for the night. Michael made it it really easy for drop off and pickup. All my needs were met and professionally done at that. So glad I chose Ken Grody Ford Carlsbad to buy my Ranger!
David G.
5 out of 5
8/7/2022
Michael provides amazing service, great communicator, sets realistic expectations and follow through.
Drew D.
2 out of 5
8/2/2022
Chad was fine, no problems with him. but the estimated cost for the Blue Tooth/ Sync repair @ $1280.00 was exorbitant.
Paul S.
5 out of 5
8/2/2022
Once again it was above and beyond. Top notch service
David V.
5 out of 5
7/7/2022
Job well done
Scott H.
5 out of 5
7/6/2022
Chad is great at his job!!... the whole experience couldn't have worked any better!.... Thanks Chad and thanks to all the people at Ken Grody FORD!! Great work!!
Lisa P.
2 out of 5
7/2/2022
the car is still not fixed despite being in the shop for an entire week
John M.
4 out of 5
7/2/2022
Ford corporate failed for 5 months. Thank you Ken Grody for coming through in the end. Mike Mills was Awesome.
Duncan L.
5 out of 5
7/1/2022
Chad Larson gives the utmost customer experience with live updates and responsive answers to questions!
Diane S.
4 out of 5
6/30/2022
As always, Mike does a stellar job!
Joe R.
5 out of 5
6/29/2022
That you for excellent service.
Eve P.
5 out of 5
6/29/2022
Our service Liason Mike, as always, was amazing! He always remembers us, is prompt kind and I never feel like I'm paying too much for dealer services Versus going to a quick oil shop. Thanks for the always great service Mike!
Joan N.
4 out of 5
6/29/2022
I am very pleased you found out what was wrong about my front end would shake . Now I know it's my tires.
Neil A.
5 out of 5
6/25/2022
Very communicative and helpful and very professional
Michael B.
3 out of 5
6/25/2022
Easy check in and out. Oil change was higher than I expected.
Robert M.
4 out of 5
6/24/2022
Chad is always so helpful and professional. He is the reason I still bring our out of warranty cars to him.
Terry E.
5 out of 5
6/24/2022
Top Shelf all the way. Special shout out to Debbie Buzickie, she’s the best.
Matthew B.
5 out of 5
6/23/2022
Chad’s the man. He always takes excellent care of me. Top notch, 5 stars from me always
Kelly T.
1 out of 5
6/23/2022
Service people were great but my car is still making a noise when I back up. Had asked that they look at that and they did replace the break pads per recall but the noise is still happening.
Andrew M.
5 out of 5
6/23/2022
He was helpful and took care of me like a regular. The service was on time and everyone was extremely polite.

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