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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Pamela M.
5 out of 5
9/15/2022
Always a great experience! Mike is awesome! Always a pleasure working with him! Very personable, a friend that’s taking care of my car!
Jeanne D.
5 out of 5
9/14/2022
Chad was a great communicator. The service he provided was above and beyond. I really appreciated all the effort he put in , such an easy and great experience
Jason S.
5 out of 5
9/14/2022
Chad is always great to work with!
Susan L.
5 out of 5
9/13/2022
Excellent service. Nice area to wait. Respectful employees. Been to all the Ford dealerships from Kearny Mesa to Carlsbad. You had a Monday available for me. This is the only day that works for me. Will definitely come back. You get a top notch 5 star rating from be!
John R.
5 out of 5
9/10/2022
Mike Mills and the team always provide outstanding service!
Bernard L.
5 out of 5
9/9/2022
Keep up the good service our service writer was awsome
Richard H.
5 out of 5
9/8/2022
Got recall service done quick even though down personnel and with text kept me informed Even did safety check
Sean D.
4 out of 5
9/8/2022
Mr. Chad Larson is an excellant manager / supervisor. I will more than likely return to Ken Grody Ford for maintanance even though my warranty just expired, specificlly because him and the way he dealt with the servicing of my vehicle
Charlotte W.
4 out of 5
9/8/2022
Michael Mills is the best service provider I’ve ever had at any car dealership. He is always ready to help with a smile, explains service that is understandable, has knowledge that is a very valuable asset to customer and employer. He deserves a raise! Outstanding employee :)
Mark M.
2 out of 5
9/8/2022
everything was great. But they did not lube the u joints on the front axle. invoice said lube and oil change. otherwise everyone was awesome.
Paul K.
3 out of 5
9/7/2022
Professional grade repair and maintenance.
Regina A.
5 out of 5
9/4/2022
Excellent service
Michael B.
5 out of 5
9/4/2022
Quick and easy. Thanks guys! See you next time
Robert B.
1 out of 5
9/3/2022
Problem wasn’t solved yet is known throughout Ford as an issue.
Jacqueline Sue.
5 out of 5
9/3/2022
As always, professional and expert attention to servicing my car. Thanks, Chad
Lori C.
4 out of 5
9/3/2022
Chad is great.
John S.
5 out of 5
9/3/2022
great service! thank you!
Jan L.
5 out of 5
9/3/2022
Good service and professional employees!
Robert F.
5 out of 5
9/3/2022
Mike is courteous but also worked to do the work completely and promptly. Good that he is with you.
Michael S.
5 out of 5
9/1/2022
Michael has the BEST customer service! Thank you!!

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