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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Lola Ann.
4 out of 5
1/10/2020
Chad is the best!
Gregory M.
4 out of 5
1/10/2020
Mike is awesome!
Gregory Charles.
5 out of 5
1/9/2020
Chad Larsen always takes excellent care us.
Eli D.
2 out of 5
1/9/2020
Horrible customer service. Next Raptor I buy will be from another dealership.
Joanna W.
4 out of 5
1/9/2020
Ryan is awesome!
Rebeca R.
1 out of 5
1/9/2020
I think the whole visit would have been great but at the end when they called my car up it fell flat. Whomever pulled my car up left it running with the keys inside just parked on the side. I happened to glance up and see it. No warm hand off, no confirming that I had my keys, no acknowledgment of anything. If I had not noticed the car parked away at the front someone could very well have climbed right in and driven off and no one would have known. It just would be a better practice to ensure the owner of a vehicle is present before you leave it running with the keys in it open and unlocked.
Natalia R.
5 out of 5
1/9/2020
Thank you so much for the efficiency! I really appreciated how respectful and helpful everyone was!
Leigh S.
5 out of 5
1/9/2020
Michael Mills is a fantastic human being.
Kathryn G.
5 out of 5
1/8/2020
Ryan and the staff are exceptional!!!
James R.
2 out of 5
1/8/2020
I was quoted a price. Told the service agent to delete one item to reduce the bill and made the calculation of what the final amount should’ve been. When I came in to pay the bill it was much higher than I expected with NO explanation. I asked the cashier to clarify - she called the agent who quickly came in and said “oh, I forgot to take off the diagnostic charge” and miraculously my bill was instantly reduced by $180 & I was handed a new bill. That is very shady billing. I purchased my vehicle here and would expect more integrity from a dealership. Please let me know your response. Jimmy Redmon ****-****-xxxx
Ethan G.
5 out of 5
1/8/2020
Joseph was welcoming, attentive, prepared, and communicative.
Joan N.
5 out of 5
1/8/2020
I was very please with the work they did on my car I was in and out in a hour. Thank you. Joan N
Usman C.
5 out of 5
1/8/2020
Excellent service
Nils G.
5 out of 5
1/8/2020
I always have the confidence in the service of my vehicle.
Larry P.
5 out of 5
1/8/2020
I’m always happy with job Ken Grody does for my family. Larry & Stephanie Page
Sean F.
4 out of 5
1/7/2020
Mike is the best you have!
Thania V.
4 out of 5
1/7/2020
Chad is excellent. Fully knowledgeable, earns customer trust and is professional and friendly. I hope you will give him a raise for his years of excellence!! Seriously, it is exclusively because of Chad that I continue to drive 30 minutes To your dealership for all my Flex service needs.
Micheal R.
5 out of 5
1/7/2020
Ryan was excellent!
David F.
1 out of 5
1/7/2020
Our vehicle was damaged while putting new tires on. Michael promised to take care of it for us. It has to go to the body shop mid January though. Right front deep scratch above wheel well.
William B.
4 out of 5
1/7/2020
Mike is a breath of fresh air and his competence easily matches that of his predecessor Mike (?? ),older Mike retired recently. Great work Ken Grody and company!!

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