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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Dan H.
4 out of 5
5/7/2020
I used to dread going into a dealership for any kind of service. The service I'm getting from your dealership is totally changing my mind and I really enjoy coming in for service now. Thank you!
Robert K.
5 out of 5
5/7/2020
From the person answering the phone to the one making the appointment for service they were polite, very eager to help and professional. The service was outstanding and quicker than promised. This time only an eleven out of ten Bob K
Oliver O.
5 out of 5
5/5/2020
Brian is the man as always! Great at what he does and have been using him for over 2 years and will definitely continue to do so!
Jeffrey W.
5 out of 5
5/5/2020
Simple and easy hope my issue gets taken care of
Bill &.
5 out of 5
5/5/2020
Fast an awesome job
Ray B.
5 out of 5
5/5/2020
Love the services
Erica H.
5 out of 5
5/5/2020
Always great service
Ford Ichiro.
4 out of 5
5/3/2020
In 2002 I purchased my F-150 Super Crew from this dealership and have continued to return for service and repairs. I have always received good service from the team and that is why I return to this dealership. Joseph(tech) called me to let me know my vehicle was ready and advised me as to what issues I need to be aware of. The cashier(Tammy) assisted me with changing my Owner Advantage Rewards to the new FordPass program which I really appreciate. Thank you very much.
Julio M.
5 out of 5
5/2/2020
Always happy to bring in my vehicle with Chad. Reliable service and friendly.
Ariell M.
4 out of 5
5/1/2020
Purchased my truck out of the ford in Carlsbad. Initially pulling up I was excited they had the F-150’s with a custom lift and tires immediately caught my eye. We walked on the lot and within a minute we had help by the gentlemen named Ron. He was super professional, polite, knowledgeable and didn’t push to get us into something we didn’t want to. My overall experience was great I would highly recommend everyone I know to the Carlsbad store.
Sean C.
5 out of 5
5/1/2020
Chad has been maintaining all of my cars. He always does an excellent job.
Elizabeth And.
1 out of 5
5/1/2020
I should have asked how much the hourly rate is for service work. I was surprised when cashier said $471 for a door latch and that was just labor, the part was $151 which I paid in Monday and returned Thursday to have installed, Joe did tell me 2 hour to install, which they charged me 2.5 hours but was amended to 2 hours
Kent W.
4 out of 5
5/1/2020
Stephen was my Service Writer.
Jessy Yolanda.
5 out of 5
5/1/2020
Great!!
Justin S.
4 out of 5
5/1/2020
Mike has been amazing since I’ve started taking my truck here. Helpful and very understanding
Linda E.
1 out of 5
4/30/2020
Was satisfied with Chad and the work that was done but very disappointed with the employees for not wearing facial masks. If this is an essential business then they should be wearing masks. All service attendants and cashiers. About 90 % were not wearing masks. Very disappointed.
Robert M.
1 out of 5
4/30/2020
They did a panel respray. I just wanted them to buff and clay. The panel has debris in the paint it's not smooth it has bumps all over it. The paint looks good though. Also this vehicle looks like it had water intrusion on the headliner at the rear hatch. There's a water stain that needs to be removed and hopefully the leak was sealed.
Ryan R.
5 out of 5
4/30/2020
Chad Larson is very friendly, professional and knowledgable. We will return as usual for any of our service and future buying needs.
April P.
5 out of 5
4/30/2020
Excellent service during the pandemic.
Sandra O.
5 out of 5
4/30/2020
You guys always go above and beyond at Ken Grody when it comes to your service...Thank you again

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