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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Richard H.
3 out of 5
10/14/2020
I will fill out the survey.
Marcos R.
4 out of 5
10/13/2020
Great job I'm happy . My Truck doesn’t make noise anymore when going to my driveway or speed bumps. Thankyou
Blaine D.
5 out of 5
10/11/2020
Good service with good people. Always nice and professional!!
Al J.
4 out of 5
10/10/2020
I have been bringing my truck to Ken Grody for over 10 years. I trust your service department, because my 2003 F-150 is still running great. Thank you!
Joan B.
5 out of 5
10/10/2020
We were very happy with the service. Chad has taken care of our cars for years and has always given us excellent service!
Daniel J.
3 out of 5
10/10/2020
Cuando fui a servicio de los 60,000 y 70,000 millas tenia un pobrema con los limpiador de parabrisas no salia agua y se los señale en el comentario dentro de la cita para que lo repararan y no lo hicieron ahora lo lleve para que lo repararan y me cobraron $100. Cuando mas de tres veses se les informo el problema y no hicieron nada.
Donald S.
5 out of 5
10/10/2020
Ive been a satisfied customer for 15 years. Chad Larson and the entire service department are top shelf in my book. Thank you!
Michael M.
5 out of 5
10/10/2020
Always top tier service.
Karen N.
5 out of 5
10/9/2020
Service was Awesome. thanks much
Ellen R.
3 out of 5
10/9/2020
I was however disturbed to see how much you charged to put a battery in a key fob.
Robert D.
2 out of 5
10/8/2020
I called back specifically to ask that they please wash the vehicle after the oil change, which is usually done automatically at any other dealer, but I called specifically to ask that this be done, and guess what?! They didn’t. Thanks a lot! What a joke.
Miguel A.
5 out of 5
10/8/2020
Michael mills he is the men I had got my 3 car with ford dealer and he is been nothing but excellence he is friendly and professional ***** 5 star for mills hands down
Matthew B.
5 out of 5
10/8/2020
Chad is the man. Always takes great care of me
Theodore H.
3 out of 5
10/7/2020
I live and work in Escondido but still have my truck serviced by Mike Mills at Ken Grody Ford in Carlsbad. I drive by a lot of dealers and mechanics. That says it all.
Kristy Y.
5 out of 5
10/7/2020
Very fast and quick! Got my trailer brake controller installed and super happy with it
Sandra O.
5 out of 5
10/7/2020
Your customer service is the best...keep up the great work
Julie B.
5 out of 5
10/6/2020
He was wonderful with me. Explained everything in detail and made sure that I understood everything that needed to be done. He was efficient and professional!
Brook L.
1 out of 5
10/6/2020
I saw at least 3 employees not wearing masks and two were in the same small room together without masks
Tara M.
5 out of 5
10/6/2020
Easy and fast!
Kimberly L.
1 out of 5
10/3/2020
When I brought my car in for an oil change on June 1st, my rear breaks were marked at 2mm. When I brought my car in on October 2, my rear breaks were marked at 5mm. This cannot be accurate as I have not gotten new breaks. This bothers me as breaks are a serious thing, and I am assuming that I definitely need new breaks by now.

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