Ken Grody Ford Carlsbad Auto Repair Service

Mike was very helpful. Thank you for taking good care of my vehicle.

Work was done in a timely matter

All seemed fine but thought the exterior of the car would be washed thank you Michael was very pleasant and went over all well and with a good attitude

Didn’t get any scratches off from the bedline and actually made a new on the front bumper but it was fixed.

Mike Mills always goes above and beyond to explain everything and makes sure we are in and out

I brought my truck in to get the battery cable and water pump checked. I was told I’d have diagnostics by noon ish, but did not hear from anyone all day Tuesday. Weds I sent a few texts but did not get any information. I called the service department several times but no one answered and I got several voicemails. When I finally got the main receptionist to get an advisor to get back to me, I was told that my truck needed an additional repair (front timing cover) and was given an outrageous quote, but told if I delayed it would cost an extra $1500. Once I finally gave the go-ahead, I did not hear anything more Weds, Th, Friday. When I finally called to check in on Friday I was told that in 3 days they hadn’t done anything but would get started Monday, so I was without my vehicle We’d-Sun unnecessarily. I was very frustrated as I was given a car for a rental and I use my truck on a daily basis. The fix the following week seemed to take far longer then necessary and I wasn’t able to get my truck back until Friday despite being told that it would be done Weds. when I was finally about to pick up my truck 9 days later (which the repair place in town said it would do in a day) it was brought out filthy. For a $3500 bill, I expected to at least have a decent car wash and vacuum! That was poor customer service to be sure. Poor communication, poor efficiency, poor urgency, poor care for the condition of the truck when I got it back. Overall I was highly unsatisfied with my experience.

Service department is always great

Todo muy bien y su empleado. Steven siempre muy amable y sabe bien de su trabajo estoy muy satisfecha y recomendaría. A Ken grody ford

Chad Larson is the best service manager there is he takes great care of my truck that's why I go to Carlsbad if your car or truck needs to be serviced talk to Chad Larson he's a service managerhe will text you when your car is almost done with the service and he's always available when you have a question to ask him about your car he's the best service manager and if you want to buy a car or truck go see Kurt he's the best they treat you like family

Thank you Chad Larson I appreciate it so much !! Trying to get an appointment with North County impossible!! Im happy you could do it !! Very satisfied!!

Thank you Mike!!! YOU are the reason that I bring all seven of my cars to Ken Grody Ford!

I thought the representative name was Steven. My regular rep is Mike.

Service was excellent. I was pleased how quick the service was and the communication.

Michael Mills always takes great care of us! ALWAYS!

My service rep is always in communication with me and always takes care of me and my car needs

Chad is the best. He always goes above and beyond. The truck was there for a while, but he made sure it was fixed properly. Chad is the best.

Great customer service!

Mike and Steven are the best. I would not take my car anywhere else because of their professionalism and integrity. I always look forward to seeing the team at Ford. Appreciate you Mike and Steve! Mary B

Chad Service Was Excellent, as always!!????????

Michael Mills is the consummate professional.