My first time at Lindsay Volvo. Great service from beginning to end.
Craig is ALWAYS super knowledgeable, helpful, and responsive.
He was friendly, polite and professional. He called to let me know when my car was ready and any suggestions the mechanic made. I was very pleased.
As ever, absolutely top notch care, attention, and service provided by Craig Izes. He is a standout asset to your company.
I am glad that the plugged up sunroof drain was cleared with an hours labor as discussed when making the appointment. However there were three things I was disappointed about. First, the car was not washed when I went to pick it up. Second the trim around the sunroof was not put back on all the way...about a 1/4 of the trim was still not on. Third, before I dropped off the car, I had lifted up the carpet in the passenger floor well because it was soaking wet. When I returned, the carpet was back down with the door sill trim back in place. However, the carpet in the foot well was still bunched up. There are two issues with this. If the tech thought the carpet should be laid backdown, they should have finished the job instead of leaving the carpet in the floor well bunched up. The second and more important issue is that the carpet should have been left up to air out. While the top of the carpet was dry the foam underneath was still soaking wet. I have now lifted up the carpet to have it dried out. If you had a customer in this situation who thought everything was fine with the carpet, it would be a recipe for lots of problems down the road with mold.
When I told Craigf I would be out of town, he found a way to squeeze me in to the schedule earlier in the week, I genuinely appreciate that he is consistently empathetic to the customer's situation and makes every effort to accommodate their needs. He exemplifies the positive tenets of Customer Service. Thank you Craig!
This was my second visit to Lindsay, and my second time working with Tim, and he did not disappoint! Great service, and I like the way Tim was proactive with installing a new cooling hose Fromm Volvo for my XC90. Great job!
Lindsay volvo employees always take the extra steps whenever I bring my car for service. I just appreciate the kindness they share.
I really appreciate the consistently outstanding job that Lindsay Volvo does to ensure my Volvo is roadworthy!!!!
Outstanding in every regard. Craig is excellent and I’ll certainly be back.
Thank you all- great job and service!
Kenneth M
Craig is the best professional and great customer service.
Tim was very professional, and I appreciated his attention to getting my car serviced. He answered all of my questions. The only thing that was unsatisfactory was the terrible sound system and the type of music being played in the service waiting area. It was terribly annoying, and I moved to the new car dealership area to wait for my car to be serviced. Thank you.
I am disappointed that Lindsay couldn’t service my vehicle the day I brought it in; however Tim and later Miguel were professional and attentive.
Craig was professional, knowledgeable, and very pleasant to work with!
Tim and the team there are courteous and very professional! Thank you for making this experience wonderful!!!
Miguel is a tremendous asset to Lindsey. Although late in the work day, Miguel took care of my problem with graciousness and professionalism. Thank you!
Very nice and professional.
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