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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1418 reviews 60%
4 star 585 reviews 25%
3 star 60 reviews 3%
2 star 156 reviews 7%
1 star 138 reviews 6%
Review Us
G H.
5 out of 5
3/5/2021
Excellent service much appreciated
Michael L.
5 out of 5
3/5/2021
It was my first time using McGrath service department.I was impressed from start to finish how smoothly it went. Nicholas took care of me from the time I made the appointment to the time I picked up my vehicle. Thank you for a pleasant experience.
Holly L.
1 out of 5
3/3/2021
Robert was excellent. I’m assuming the oil change was done properly, But they washed my car (on the outside only, I’m guessing since the inside of my windshield was still in need of cleaning) both the drivers side and passengers side windows were smeared as though a used and/or dirty towel was used to try to dry them. That was not very satisfactory. Thanks!
Arnie A.
2 out of 5
3/3/2021
Extremely poor client relationship skills. I was so excited to find a Volvo dealership so close to my new home. Especially since not long before we'll be ready for our next new purchase. And...too bad I won't be returning. It will be well worth the extra time/miles to go to a dealership that knows the value of client services. And based on what the manager said, at this point, I dont even know what work was completed.
Ashish G.
5 out of 5
3/1/2021
Very helpful staff.
Steven F.
5 out of 5
2/28/2021
Mark is excellent and I prefer him for all my service
Mary N.
5 out of 5
2/28/2021
Mark was as helpful and thorough as always.
Seth S.
5 out of 5
2/28/2021
Once again Mark was helpful in explaining needed future repairs and the best approach to time the repairs.
John S.
5 out of 5
2/28/2021
Mark is definitely an asset to Mcgrath Volvo. From setting up your appointment to arranging the pick up and return service and handling everything in between with expertise and great people skills! A pleasure working with him !
Thomas Y.
1 out of 5
2/26/2021
Waited close to 3 hours for an update. Still didn't fix the issue.. next time I'll be requesting a loaner.
Catina S.
1 out of 5
2/26/2021
I still left with an issue that I was told by a BMW service department was going on. After purchasing this used vehicle from this dealership that stated the vehicle had passed an inspection, a week ago, I still have a suspension issue that I will have to fix. Not a reputable dealership. I wouldn't recommend buying a used vehicle from here.
Edwin J.
5 out of 5
2/25/2021
Very professional and trusting
John G.
1 out of 5
2/24/2021
My coolant was not topped off, it makes me wonder what else wasn’t done
Kevin B.
5 out of 5
2/22/2021
Very professional
Szczepan S.
4 out of 5
2/21/2021
Mark is great!!! Always helpful
Shammi D.
5 out of 5
2/21/2021
My first interaction with Mark and he was absolutely great from the time I made the reservation over phone to the time he walked me to my car after the service was completed. He addressed all my concerns and his assurances put me at ease. Mark was a complete professional and gave excellent service.
Joshua L.
5 out of 5
2/21/2021
Great to work with.
Chandrakant P.
5 out of 5
2/20/2021
Thanks Mark for great service!
Catherine G.
4 out of 5
2/20/2021
Ok.
Dara W.
4 out of 5
2/20/2021
Mark was friendly, thorough and knowledgeable. Kept me updated on the service, it all went smoothly. Unrelated to Mark though, I had reached out to the GM regarding the Volvo valet service e-mail I got. Schaumburg and Northfield dealers were happy to offer me the service and Barrington is out of range for me even though it’s the closest dealership. I was surprised and disappointed that the GM didn’t take time to respond to my email or phone call.

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