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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1418 reviews 60%
4 star 585 reviews 25%
3 star 60 reviews 3%
2 star 156 reviews 7%
1 star 138 reviews 6%
Review Us
John J.
5 out of 5
1/24/2019
Mark did a great job of informing me of the service that was going to be performed. Educated me on some issues and had my service performed efficiently.
Louis V.
4 out of 5
1/24/2019
Patrick took great care in examining exactly what was happening with my vehicle. Showed me the waiting area and the wifi. Unfortunately the wifi was not working. Had to use my own data which I was not appreciative of. When the vehicle was done. Patrick walked me through the whole report and asked if I would like to setup service for some of the issue. He was very thorough and I greatly appreciated it! I will be back for service soon.
William R.
4 out of 5
1/22/2019
Patrick provided excellent customer service. He kept me informed throughout the process. The car wash and tire detailing, including wiping down the interior, was much appreciated. Additionally, the written inspection report will be useful for future reference. These extra steps added to the customer service experience.
Daniel J.
1 out of 5
1/21/2019
My car problems have continued. I brought the car in for many different issues and one was a tire pressure issue. After this was allegedly fixed, I found my new purchase in the garage with a flat tire. I will need to set up another appointment to get my car fixed.... hopefully for the last time. I am concerned that I bought a car loaded with problems.
Myra V.
5 out of 5
1/18/2019
Good customer service...
Derek W.
5 out of 5
1/16/2019
Thanks for being professional and customer focused!
Scott S.
4 out of 5
1/15/2019
Thanks! Nice long reviews left on Yelp and Google for you!
Leslie L.
5 out of 5
1/13/2019
Andrew, my mechanic was cuteous and professional. Manager, Mark was also very professional.
Angelane B.
1 out of 5
1/13/2019
Very disappointed with the way I was treated today. I called 3 times this week also left a phone message requesting a callback, never happened. I advised service I needed 4 new tires and I was taking full advantage of the Advantage plan. Not one time was I advised the plan would only be applied if I had tire damage. Im really sad and I feel I was defrauded, misled! I'm considering making my views Public!
Mark K.
4 out of 5
1/12/2019
Best dealership in Illinois
Shelley S.
4 out of 5
1/8/2019
Even though I just purchased my used 2017 XC90 from Motor Werks, I stopped in to purchase my extended Warranty from Volvo and to buy an additional ignition key. I was welcomed warmly by the McGrath Volvo team from Management to Parts to Service. In the process, Patrick and his team diagnosed a noise, that I didn’t even hear myself, and ordered a part for repair. l look forward to working with them for all my future service needs and to the opening of the new building in Barrington.
Robert M.
4 out of 5
1/6/2019
Mark is great
Corinne C.
5 out of 5
1/5/2019
Everything was quick and easy
Brian G.
5 out of 5
1/5/2019
Thank you for your help!
Jorge R.
4 out of 5
1/4/2019
Mark’s level of service is outstanding, a key reason why we bought a Volvo.
Steven K.
4 out of 5
12/30/2018
Staff was excellent. Looking forward to new building. It took a little longer than expected but not overly so.
Kevin .
2 out of 5
12/30/2018
Overall very good service. Just very slow. Took over 2.5 hours for an oil change and checkup.
Arnold S.
5 out of 5
12/29/2018
Great service, normally provided for all service contacts was received as promised. Thanks
Stephen R.
5 out of 5
12/29/2018
The service was very professional. Mark was easy to work with. We will get our car serviced there again in the future.
Roberta G.
5 out of 5
12/27/2018
Very professional and timely.

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