I enjoy dealing with Max H. Very trustworthy and professional. I always call him for advice. Joe Kametz
I was able to have my car serviced in less than one day. Max was very thorough and professional.
Our service advisor was Joe and he was excellent. Very specific about the work that was needed, followed up with multiply phone calls on the progress.
Overall, he did an outstanding job.
Great service! Even though it was a very busy day at Bob Baker, Max got me in an out in record time! Thank you, Max!
He took the time to answer the questions that I had concerning the service given to my vehicle and a couple of other items about my car. I appreciate that.
Anthony was AMAZING! He was so attentive to my needs and kept me in the loop the entire time regarding my vehicle. He made the whole process so easy! I will always request to work with Anthony from now on!
Fast, courteous and clean. What's not to love?
Max is the BEST! He’s helped me keep my vehicle in tip-top shape for years!!
For the record, Anthony Umhra was not the service agent that I dealt with when I dropped the car off. It was Max Hackedorn. I know who Anthony is from previous visits to the dealership and have no concerns with him at all. I have been a customer at Bob Baker Mazda for a number of years. I have always found the employees to be polite and professional and this visit was no exception. I was treated well and the service met my expectations. My concern is with the degree of seriousness with which Max and others at the dealership are dealing with the current pandemic. When Max came to my car, he was clearly within 6 feet and his mask covered only his mouth, not his nose. When I returned to pick up my vehicle, I saw Max coming out of his office and walking through the customer area with no mask on at all. Similarly, when I went in to the office to pay the cashier, she (Andrea Contreras) was also wearing the mask below her nose. I Also saw other employees walking in the service area without masks. I fully understand that there is a difference of opinion among people about the necessity of wearing masks. Nonetheless as a customer at the dealership I did not feel safe and did not feel Bob Baker Mazda was putting customer safety above the comfort or personal opinions of its employees.
He is the best when I need service or need advice !
Thanks
Quick and easy. Thanks so much!
Anthony was very helpful and kept me informed with all the updates on the repairs.
Excellent, quick service. Very impressed with the Uber ride back to my home. It was totally unexpected and very welcome. Joe is a great service advisor and I will tell all my friends about the great service!
I sent an email to my service advisor where my problem was not fixed. Came in for a ac service repair. One leak was found and fixed paid 610 dollars. When I got home I could see another leak since they added in dye to my ac system and this leak is on the ac condenser. If I knew the ac condenser also had a leak and both needed to be repaired i would have waited on the repair. 610 wasted as the ac freon is leaking out now.
He is very helpful and approachable. His customer service is excellent.
Great customer service. Gave us an update on the car and what was happening and gave us options. And able to fix the problem!
The service was great, everyone is super nice and helpful!!
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