Very nice and informative
Very easy
My first experience with Bob Baker service
Thanks
The service was great and was able to resolve the mechanical issues.
Great service and Sean was excelcent.
Great service in these difficult times
Let's face it, crazy times... getting a car fixed you would think would be worse than getting a root canal right now. Gotta say, as far as I'm concerned, it was like life as normal getting service. I had alot of issues with my Liberty that needed to get fixed to re-register, and it was timely! The crew was very cautious with lots of safety protocols in place to prevent Covid19. Thanks for making something in life nowadays a little normal!!! Kudos to Laura and crew!!!
Professional service. He did as I asked—to put on the work order that I’m driving my car to Montana. I appreciated that. Checkout easy.
We love Anthony! We have been going for years to get our car serviced and always go through him. Makes the process easy!
I have no idea who he is or what he did.
Laura, was very attentive to to my needs. Laura is extremely knowable with the Jeep products, and communicatied with me very well. I plan to use Bob Baker for my future Jeep needs. Brad C
Laura was great. She checked me in quickly without an appointment. I came in for an EGR cooler recall on my eco diesel truck. She also found 2 other recalls that needed to be done. Because I didn’t have a ride home she provided me an Uber ride home. The following day Laura called me to let me know my truck was all done and ready to be picked up. Laura, thanks for the great service.
Rob
Great!! Yes, completely satisfied. Service was great, kept me in the loop!! Thank you
Nice people, under the circumstances, Sean was very helpful and a nice person . Thank you
It was evident that Sean Gray, the rest of the team were busy; however, Sean was attentive, he listened, and kept us, the customers, informed as our vehicles were almost completed. Sean was polite, courteous and had time to have a quick casual conversation.
One critique I do have is the Customer Lobby is yucky. It lacks a injection of Botox—painting the lobby would enhance the atmosphere, possibly have advertisements not just taped on the walls that was tacky. I noticed these small enhancements while I waited from 11:25AM until 1:56PM when my Alfa Giulia was done. Thank you.
1) When I arrived to pickup my vehicle I waited for 10-15 min before anyone acknowledged or engaged with me. I was standing right in front of Laura’s kiosk with my vehicle there ready to go. I had to go find her and she was talking with another employee, saw me, but still no acknowledgment. I had to approach her to ask if I could get me car, which she did.
2) when I dropped off I asked for more info on my diesel emission limitations. I have a recall model and it had malfunctioned which was one reason for the appt. she did not provide an update. I had to ask before she walked away. The info she gave was vague and unhelpful. I got the impression she blew it off and gave me a made up answer. I also asked at drop off about my brake pad wear and she did not mention or review the results of the inspection with me.
I have had great experience in the past but this was disappointing
Sean was great. The car looks beautiful. I did ask about a couple issues with the vehicle that will need to be addressed in a follow up service - start stop message - not available battery charging and there is something rolling around on the passenger side of the car since purchase. Best regards Wes
While the repair took longer then I had hoped, under the current situation I understand. Plus Laura called me a few times to update me and that was appreciated. Lastly a loaner vehicle was provided that allowed me to maintain my schedule without having to depend on others. Thus very happy with the overall service. Thank you
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