Anthony ROCKS - thank you again.
No more rabbits!
Juan had make some adjustments to the work order.
They were done quickly.
Thanks
Gil was so helpful! He explained the issues to me very clearly.
Great customer service!!!
Anthony is always terrific!
2nd time bringing it in in 6 months for drained batteries. Could not determine the issue. Still waiting on parts to be ordered and installed for possible radio screen issue. Car still not fixed
Thanks for all your assistance
Gilbert is always the best! He’s attentive knows what I’m looking for and communicates throughout the process. He’s the reason I keep coming back
Juan is always so positive and helpful. Juan keeps us informed about the status of the car, status of parts ordered, and does everything he can to assist us through the process!
Great job on service. Very prompt. Good personality
Terrible customer service engagement. Unclear and unresponsive to inquiries about issue on vehicle. It was like pulling teeth talking to Laura. Very unsatisfactory experience.
The cat has not been fixed. We paid $1600 dollars and the problem is the same. No one tested if it was fixed and send the car back still broken.
Laura was very professional. The issue I had with my vehicle was under warranty but I was charged for a rental car. This is the first higher end car I've bought. I owned a Kia and they gave me a rental at no charge when my car had to go in for a recall. Fortunately, I only had to pay for a day because my issue was resolved under a day. Which I appreciate. That was the only complaint I had.
Laura was very considerate and also very responsive, she is a joy to work with, thank you Laura!
My experience is always great with this dealership. This was especially great for this last recall issue. Gilbert made immediate accommodations to allow my vehicle to get repaired. I was not aware that the recall would delay my registration for the Charger and was able to get everything done in the same day. Gilbert was awesome and is a great representation of a top notch dealership and business.
I had such a poor experience purchasing my vehicle so having Laura take such good care of me during my service appointment was exactly what I needed. I highly recommend Laura and I hope she’s always there for my service appointments.
Great service advisor Laura
Outstanding staffer. All my service will be at BB
Anthony, my service advisor for many years, is a very real factor when choosing to continue with Jeep new vehicles.
He’s very knowledgeable with vehicle care and his customer service is why I choose the Carlsbad location.
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