J P, is the best. His knowledge of problems and his ability to correctly diagnose the problem is really good. He makes the customers (in this case me) feel at ease and comfortable in knowing that whatever the problem it will be taken care of properly. He's the reason I'll continue to bring our Subaru into him for any service.
JP is always great...effectively communicates and doesn’t make promises he can’t keep which allows me to plan my time effectively!
Thanks to JP
I thought you said ONE question. That type of counting would make your parents sad.
Zach greeted in a friendly manner when he wrote up the service contract he told me how long the service would take and also the cost to me. He was correct all the way around and was very pleasant and a great customer service agent. Thank you ... Dave Higley
Erik was nice and personable, and helped get my car in for service quickly.
Thank you!
The complete service department did an excellent and outstanding job to ensure that I was satisfied and my car was taken care of and I will recommend your service to all.
I was early for my appt, Erik was able to accommodate my timing and was very professional! Great service experience!
Everything went smoothly.
While Jullian was awesome!
I clearly paid for a tire rotation. And 2 days later; noticed the tires based o. A scratched rim; where CLEARLY NOT rotated.
I called 3x, all with no returned follow up.
And finally was simply offered to credit me. For the service that wasn’t done.... not impressed. Was my oil even changed??? There’s a question!
Either way, not one apology....
Never returning
Julian Perez was excellent. He always makes sure my Outback is taken care of. He’s an asset on your team.
Very knowledgeable..honest..
Communicates well and explains needs clearly.
Accessible..
Great employee
Erik was very helpful and went above and beyond. I truly appreciated his excellent customer service.
Julian is wonderful! My sister and I ALWAYS request him for our appointments because of his excellent customer service. He is the reason we will continue to service our cars at Bob Baker Subaru:0)
Friendly and professional!
Next time give me the careash I was promised. Otherwise service was great
Car had dirty fingerprints on it. Dash is cracked in two places & glove box is askew.
Erik was very nice and helpful.
Zach took care of everything thank you
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