Ron is always fantastic as is the whole team. My car has frankly been awful and while there have been more problems than I could have imagined a car could have, you are always very helpful even when I have been extremely frustrated by the poor reliability my CC ..the car stinks but your dealership and staff and service folks are fabulous!!!! I will buy another car from Baker certainly but it won’t be a VW!!!!
Bobby answered all of my questions and gave me all of the time that I needed to ask them. One small problem that I mentioned to Zack before I left the lot was my seat memory buttons do not seem to work anymore?
Came in for service on three separate occasions, beginning in early December, for the same problem and the problem still is not resolved. In the middle of this the ball was dropped in ordering a part and then there was confusion in service records between my cars service and another cars service. So far I am deeply disappointed in the service i have received at Bob Baker. Julie J
I feel I was charged too much for the work done.
When I made appt I asked to repair both front and back brake pads--husband just returned with car and ONLY back pads were done--not happy and indeed your report says the front should be done! In addition, when I called and made appt the girl quoted me a price for BOTH back and front!
Woe, what to do next??? Need front brake pads done ASAP. How could this happen?
Ksb
This guy goes beyond the call of duty for this company
He is very easy to communicate with and cares about his clients.
He has. Even trained well s d sets the standards for good trust fir his clients to know that Theo car will be fine right .
I am very happy with my experience with service department, everyone was very helpful A+
Zachary was great! He offered me options regarding the diagnostic tests.
I appreciate the time he took with me.
All questions were answered perfectly, and Zachary Lenfesty was very knowledgeable and professional about all problems with the vehicle and towards any comment or concerns on my vehicle.
I was really happy with my service appointment today and that was due to Zach and the professional service he provided. He did a great job!
I could write a book. 4 transmissions, wiring harness, and a rear end later my car was delivered with dirty carpet, dirty seats, empty gas tank (it was full when it broke at the gas station 1 mile from bob baker on the first transmission) and the door locks no longer work. The entire service team is completely inept. I'm going to call Bill Kornik to voice my frustrations. Feel free to call me direct ****-****-xxxx.
Brent was great to work with...always followed up.
Joseph was super helpful, timely and courteous. Great experience going through the service center with him. Thank you.
The service was great
Julian was very friendly and helpful
Thanks for taking care of my wife’s car in a timely manner, also, making sure my wife understood the process and outcome of the repair. This helped her feel confident that the vehicle is back to its normal, reliable operation.
Joseliel kept me informed of my car situation all day. He was courteous, professional and friendly and very informative. He had the car and paperwork ready when he said he would. He seems like an exceptional employee and I’ll ask for him when I have another issue with my car.
Even though I brought in the vehicle for an oil leak caused by a double gasket left on the drain plug from a previous oil change, the service today was prompt and the service team was very apologetic.
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