Tanner ALWAYS provides stellar customer service! He has helped our family keep our Subaru Outback in excellent condition. We're fans of Bob Baker! Thank you EVERYONE.
Always great working with Tanner, communicates, knowledgeable, and friendly.
Zach was excellent. Good communication and finished work as promised on time.
Great team. Great service.
Zach was professional, polite and very helpful. The car recall was taken care of in a timely manner. Thank you for another great experience at Bob Baker.
Very Good overall.
Just one issue, though. Driver’s seat creak-your technician correctly identified the source, but did not correct it. I hit it with some dry lube and the noise stopped.
Phenomenal customer service, kind and professional staff. Excellent service experience.
This was my first scheduled service on my 2021 Ascent. I was pleasantly surprised how well organized and timely the service department is. Thank you.
Zac is great! Very helpful and explains everything clearly. Love the service center at Carlsbad Subaru
Tanner Knapp provided excellent service. I was extremely satisfied.
Service personal were very courteous and explained everything I asked about.
Tanner was great. My 6k mile service appointment was scheduled for 9:30AM, I was informed the wait time would be an hour to an hour and a half, so I decided to wait at the dealership. My car was finally ready close to noon, 2.5 hours later.
Gina
Erik is the best experience I have had at Bob Baker. Way better than the yucky sales people.
I will drive the 35+ miles to another Subaru dealer than go to the Carlsbad location 8 miles from my house. And the manager, with his condescending tone, made me feel like my kind are not welcome there. The young man started it with me so I asked for the manager. While I ended up being late for my appointment, I still thought it was important to let management know what happened to save me and others from a similar experience. Yet what it did was confirm that certain folks should stay clear of this establishment.
Zach is a stud. I trust him.
Tanner is excellent! So professional and nice.
Juan was professional and personable. What a great employee!
Zach was super informative and detailed. He was helpful with great insights into my repair options. Thanks
Julian was very helpful and made us feel very welcome and being taken care off. We will be coming back for services and know that we are in good hands.thanks julian.
Social