Billy Toolen has provided excellent customer service before, during and after the purchase of my vehicle.
We will await the needed parts to complete the expected repairs before our road trip.
Sincerely,
Daniel
Friendly and professional
Zach takes such good care of my Subaru, and he always takes time to explain to me what to expect each step along the way, servicing my Subaru - the hows, the whys, the how much. I am so fortunate to have Bob Baker, your whole service department here in Carlsbad, and especially Zach and Norm.......they welcome me like welcoming back an old friend each time I come in.
He’s a keeper! Even showed me an on line corse he is taking to stay current.
Very happy with how I was treated. Everyone seemed to honestly care.
A big thank you!
Great service by Colton...he's a keeper!
Bobby was extremely helpful. His knowledge of the services needed as well as his customer service skills were on point. He is very friendly and welcoming.
Thanks for Bobby taking care of us and doing what needed to be done on car. Also Jeromy in body and paint shop. Good job. Too all
Bobby was the best person that I have dealt with in the car service industry, ever. And I am 65 years old. Excellent customer service! Second to no one. An incredible asset to VW!
Service from JP was 5-Star! From communications and updates, explaining the problem, scheduling shuttle service both to and from, ordering a free car wash for me, and doing it all right on schedule. I could not be happier!
I love my “as new” BRZ, even more now, and have complete confidence in Bob Baker Subaru service, albeit due to JP and Norman Amabile!! Still have 6 years left on my Gold Star Warranty!
He kept me informed throughout.
Since we need to return to complete the repair (part needed to be ordered) and an additional problem needed to be addressed, Zach made a suggestion to have the all the problems resolved on our return visit. This eliminated having to wait on both visits.
Zachary was terrific and anticipated our every need. We are delighted with our new car service and purchase experience. Great car!
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