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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5967 reviews 67%
4 star 2145 reviews 24%
3 star 176 reviews 2%
2 star 311 reviews 3%
1 star 305 reviews 3%
Review Us
Sharon V.
1 out of 5
11/21/2019
It took the dealership 4.5 hours of my husband's time to move up the roof rack bar and "install" the rubber mats. At least my husband was told that they were installed. In reality, when he got in the car they were still wrapped up in a bag in the trunk. He installed them himself. He also lost a lot of precious time for what was probably a 10 minute fix. We even had an appointment.
Luis S.
5 out of 5
11/21/2019
Great communication and service, pretty happy overall
Gary K.
5 out of 5
11/21/2019
Zach was very helpful and explained the service well
Tyler G.
5 out of 5
11/21/2019
Erik was personable and very helpful. Thank you!
Vanessa M.
4 out of 5
11/21/2019
Darius was amazing! I would come back to Bob Baker just because of him !
Jean I.
5 out of 5
11/21/2019
He was great
Susanne S.
5 out of 5
11/21/2019
Darius was very attentive and kind Thanks, Susanne
Marc W.
5 out of 5
11/20/2019
Tanner was great!
Roslyn R.
5 out of 5
11/20/2019
A pleasure to work with this dealership. The Service Dept. was competent, pleasant, and timely.????
Christopher T.
3 out of 5
11/20/2019
BRIAN WAS VERY HELPFUL, EFFICIENT, AND CAREFUL WITH MY CAR. HE TOOK TIME TO POINT OUT ANY PROBLEM AREAS HE SAW, AND THE SERVICE WAS FAST AND IMPECCABLE.
Ryan R.
4 out of 5
11/20/2019
Bobby is a true professional and I enjoyed meeting him today.
Kaitlin D.
5 out of 5
11/20/2019
Julian is amazing. I work in customer service and I have never seen someone as personable and good at their job as him! He is very pleasant, upbeat, and is able to empathize with clients needs!
Heidi W.
5 out of 5
11/20/2019
The appointment was quick and easy. Erik was very nice and kept me posted every step of the way.
Joseph R.
5 out of 5
11/19/2019
Julian was great.
Ann S.
3 out of 5
11/19/2019
Bobby is my go to guy plain & simple!!!
Arlene D.
5 out of 5
11/19/2019
Always pleasant and helpful.
Daniel D.
5 out of 5
11/19/2019
Erik was very helpful and communicative through the entire service process. The team was considerate of my time and was transparent about all of the work they were doing. I would highly recommend Subaru owners have their service done at Bob Baker over a traditional car repair shop for the reasons stated above.
Marilyn C.
5 out of 5
11/19/2019
Julian was such a great help through this repair odyssey.
Chanel P.
5 out of 5
11/19/2019
Colton was great! Very helpful and a pleasure to speak with.
Nichole M.
5 out of 5
11/19/2019
Everyone was great and very informative. Smooth process.

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