About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Lawrence N.
5 out of 5
10/24/2019
Chris is by far the best customer service rep I have ever experienced. Very upbeat and customer focused investing time to make sure customer is fully informed on service needed and status of service.
Miles U.
4 out of 5
10/24/2019
Thanks for taking care of the fan without appointment!
Bert T.
5 out of 5
10/24/2019
My service today was completed in a timely and professional manner. The only thing I do not like about KIA is that they allow Allstate on their property. Bert T
Nancy H.
5 out of 5
10/24/2019
Always very courteous and service is great
Dennis H.
5 out of 5
10/23/2019
Very pleasant experience. Tracy was not only very attentive but a pleasure to work with. A+ experience.
Anita R.
5 out of 5
10/23/2019
Easy ....
Shawnee S.
3 out of 5
10/22/2019
My only complaint is that I had a 9:30am appointment and didn’t receive my vehicle back until nearly 11:30am. Two hours for an oil change seems excessive.
Mary W.
5 out of 5
10/22/2019
Thank you Tracy foe being so helpful, and for donation that was done in my name for curing cancer. So much appreciated.
Nina H.
5 out of 5
10/22/2019
Thx for coffee
Vikki S.
5 out of 5
10/22/2019
Very nice lady, pleasant and friendly
Lynne F.
5 out of 5
10/20/2019
The guys who are supposed to vacuum forgot to so Chris did it and did a great job.
Supriya K.
5 out of 5
10/20/2019
Tracy is awesome- the whole crew is delightful
Maria I.
2 out of 5
10/20/2019
When I called to schedule I was told it would be at least half a day to complete service that I could not do it one day after work (4pm) during the week. I had to take the time today to go get it done and leave car for "half a day" it ended up being less than 30 minutes. Guy that checked me in was very professional as always no complaints about him.
Bryan G.
2 out of 5
10/19/2019
On 18 Oct I brought my ‘19 Optima in for recall work. I picked up the car and got it home, then noticed grease/oil stains in the headliner and visor on the driver side of the car. I called your service dept at 11:50am, spoke with a woman who said she’d get back to me shortly; which she didn’t. At 1:30 I called again, spoke to Richard who was our point of contact for the service. Informed him of what had happened. He said to bring the car in at our earliest convenience and he’d take care of it. Which he did. I hope the service tech was corrected. Richard made this situation right. He took care of us and was very apologetic and explained that this was not the standard of work to expect from West Hills Kia.
Khristian G.
5 out of 5
10/19/2019
Tracy was so nice and friendly, and really made me feel welcome.
Kimberly M.
5 out of 5
10/19/2019
Tracy was so friendly and helpful, she definitely made the whole experience enjoyable
Louise M.
5 out of 5
10/19/2019
Always happy and satisfied with the work that is done on my car.
Nathan L.
5 out of 5
10/18/2019
Great customer service
Robert N.
5 out of 5
10/17/2019
I enjoyed working with Richard. He took the time to go over what was done on recent service visits and made some sensible recommendations for the future. Bob Novak
Travis F.
5 out of 5
10/17/2019
Great job with our car.

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.