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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Rosemay L.
5 out of 5
11/7/2019
Very good service,Attentive
August S.
5 out of 5
11/7/2019
Chris has been very helpful through the years I’ve been going to westhills Kia
Jeffrey A.
5 out of 5
11/7/2019
Thank you so much Joseph & Nick for taking care of me and my baby, I always leave without a single worry about the quality of service, or the environment of the lobby I wait in.
Barrie T.
4 out of 5
11/7/2019
Richard did a great job keeping me informed about the status of my vehicle. It’s was even done before he stated that it would be done.
Judith H.
4 out of 5
11/6/2019
It was a busy day in the shop so we had a longer than usual wait. Chris was concerned and checked on us several times, but everything came out okay.
Mary W.
5 out of 5
11/5/2019
Your welcome
Michael F.
5 out of 5
11/5/2019
Richard is always friendly and professional. He is one of the reasons I return to Kia for my service needs!
Melissa C.
5 out of 5
11/5/2019
Thank you
Charles G.
5 out of 5
11/4/2019
Like always Richer and Matt Wright are the best in service and personal. Thanks again
Emmitt B.
3 out of 5
11/3/2019
The only thing I didn't like was that they didn't find what was wrong with our left rear brake light. It had been in there 5 times for that. Now it is beyond the warranty and will cost $254
Michael W.
1 out of 5
11/3/2019
They didn't check my headlights and I know they were both working when I brought my car in and now one is out
Baylee K.
4 out of 5
11/2/2019
All of my concerns were addressed and more. I'm highly satisfied.
Megan L.
5 out of 5
11/2/2019
Always great service thank you!
Carl S.
4 out of 5
11/2/2019
Tracy is personable, knowledgeable, headed asset for Kia
Michelle W.
5 out of 5
11/2/2019
They took tare if my car quickly and made it a painless process
Geoff K.
4 out of 5
11/1/2019
My experience was very good. Especially cause this is the first major breakdown I have had. Also my first experience with having a warranty. Tracy and the staff at west hills Kia were great at keeping updated as well as taking care of dealing with the warranty company. I would recommend anyone to take their automobile to West Hills Kia. Thank you again Tracy!. Sincerely Geoff K
Craig W.
4 out of 5
11/1/2019
Received immediately. Very attentive to the issues. Professional. Thanks.
Susan R.
4 out of 5
11/1/2019
Chris always provides exceptional service when I visit Kia. He was quick to make me an appointment the next day. When I arrived today, he took time to advise me on needed repairs in addition to my original need for service. He was thorough in explaining costs for my future repairs. My car was returned cleaner than when it arrived for service. That makes me happy! I’ll be back!
David H.
5 out of 5
11/1/2019
Efficient and friendly. Great job.
Jeffery N.
5 out of 5
11/1/2019
Always do a great job

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