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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Debbie S.
5 out of 5
2/7/2020
Always very satisfied with kia
Joseph B.
1 out of 5
2/7/2020
A bit more expensive than expected, $600 to fix a headlight!?! $60 to change an air filter?
Edward M.
5 out of 5
2/6/2020
Service and help always great!
Robbin T.
4 out of 5
2/6/2020
Fixed my car in the small window of time I had! Great customer service! Everyone very friendly service people! I have several friends and they speak highly of Kia at west hills also! I don’t take my car anywhere else! Thank you!
Timothy K.
1 out of 5
2/6/2020
Picked the car up Wednesday morning. Only got text message car was ready, no phone call from Payton as we had requested[. Had to return it Wednesday afternoon because check engine light CAME BACK ON as my wife was driving home. Very dis-satified with this situation. VERY INCONVIENT to return for additional work and time lost to do so.
Suzanne P.
5 out of 5
2/5/2020
Truc Nugget was awesome in getting me car in and the service complete. I algae to thank the mechanics for their hard work
Stephen S.
5 out of 5
2/5/2020
Truc was fantastic. Easy to work with and seemed to genuinely care about the customer b
Timothy K.
5 out of 5
2/5/2020
Richard was very courteous and friendly, as all your service writers have been very satisfied with the quality of people we have been associated with at West Hills Kia.
Jami L.
5 out of 5
2/2/2020
Great customer service Thank you for everything
Audrey L.
1 out of 5
2/2/2020
I was disappointed about the lack of interior cleaning.
Michael K.
2 out of 5
2/2/2020
Hounded by sales people if I want to buy a vehicle I will initiate that
Ali D.
5 out of 5
2/1/2020
The best service in Kitsap
Janet N.
4 out of 5
2/1/2020
I always feel very welcome when I come in for service. I like that there are various places to wait throughout the dealership. The complimentary beverage, cold water and wifi are convenient. It's nice to get the regular updates during service and my car is always done by the time it is promised.
Kelli L.
5 out of 5
1/31/2020
Payton is very professional and provided excellent customer service.
Angelica A.
3 out of 5
1/31/2020
Car is usually vacuumed out. It wasn't this time.
Jeffrey L.
5 out of 5
1/31/2020
The rep was very attentive and kept us up to date on how the progress was going with our vehicle. Very much appreciated being kept in the loop.
Kevin E.
5 out of 5
1/31/2020
As always great customer service
Suzanne P.
5 out of 5
1/31/2020
Thank you!
Forrest D.
5 out of 5
1/31/2020
Have a great day
Rachelle T.
4 out of 5
1/31/2020
french Mustach man is the best, and the gentleman with the master degree taking surveys is really a wonderful soul! Thank you

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