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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Linda D.
5 out of 5
2/19/2020
Efficient, polite and competant customer service rep. Work was on time and as promised.
John M.
5 out of 5
2/16/2020
Outstanding service. Great attention to detail.
Darren S.
4 out of 5
2/16/2020
Richard was great. Absolutely no complaints. He wasn't in when my car had to be picked up on Saturday. I was a bit rushed because they told me they were done with my car 10 minutes before everyone closed but other than that the service was excellent. Thank you for doing a great job and keeping up on your communication. I really appreciate you all.
Richard W.
5 out of 5
2/16/2020
Good job ????
Frank S.
1 out of 5
2/16/2020
In October I purchased a cabin air filter with my oil change, first one since buying the car new. I mentioned this to the service tech, who then verified it in the system, and he said he would make a note of it. When I picked the car up next day, the cabin filter had been replaced and I was billed for it. The same thing occurred at WH Dodge when my truck was in for the same service. Not very pleased when I, the customer, is not listened to.
Luda R.
4 out of 5
2/15/2020
Richard is a delight?
Kathleen M.
4 out of 5
2/15/2020
Truc was very helpful and very nice lady. Good customer service.. Asset to your dealership.
Amanda S.
4 out of 5
2/15/2020
Love Truc! She makes my experience A+ EVERY SINGLE TIME.
Cary F.
5 out of 5
2/14/2020
I appreciated Richard's genuine concern for my satisfaction. He has provided you with a customer that will recommend West Hills KIA, especially your service department. I'm grateful that he was as friendly as he was professional.
Heather C.
3 out of 5
2/14/2020
Yes, but kinda??.. the noise wasn’t diagnosed so I’m just gonna have to wait to see if it get worse.. but the guys did what they could to this point. I’ll be listening for any changes cause if it gets worse, it will have to be fixed!!
Justice S.
5 out of 5
2/14/2020
Truc was a very friendly service writer. She very communicative in helping me with my service.
Claud C.
5 out of 5
2/14/2020
He was cheerful, courteous and quick. Thank you very much!
Baylee K.
4 out of 5
2/14/2020
I came to my appointment and I was still seen the moment I arrived and ended up leaving before my original appointment time! I love coming here for my oil change. Everyone is friendly! Thanks Chris!
Jonathan K.
5 out of 5
2/14/2020
Christopher is always so helpful and kind, he goes above and beyond. I am always happy with the service I get at West Hills KIA, thank you!
Robert E.
5 out of 5
2/13/2020
I always love the how I’m treated as family when I come I’m very great full to be a customer of KIA
Robert F.
4 out of 5
2/13/2020
Mr. Mossman is a pleasure to coordinate with when my Kia is serviced. He's courteous, helpful, friendly, respectful, etc. I look forward to seeing him when my Kia is being serviced. Note: When I returned to my home and double checked oil level I noticed that when mechanic checked battery capacity he didn't snap positive terminal cover back into place. Positive terminal and fuses were left exposed.
Angela L.
4 out of 5
2/13/2020
I forgot to ask the wonderful moustached man to try to fix my Bluetooth pairing in my car-next time!!! Thank you!
William W.
5 out of 5
2/13/2020
Great customer service!
Matthew T.
5 out of 5
2/12/2020
Christian was very polite and attentive to my needs in getting my vehicle repaired.
Helen H.
4 out of 5
2/12/2020
I was scheduled quickly, greeted warmly, advised intelligently and honestly, offered choices and hospitality, and my car was done faster than promised and is running and stopping beautifully. Thank you!

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