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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Ian O.
2 out of 5
3/6/2018
The only complaint I have is it took 2 and a half hours for an oil change. Though I will say the staff were more then accommodating and occasionally asking to insure I was good with the wait. Very good manners.
Allen K.
4 out of 5
3/5/2018
Jeff is always very Hospitable. He has great customer service and always knows how to treat us right. We come back to this place because you employ Jeff. Wherever Jeff goes we will go too!
Paula T.
5 out of 5
3/4/2018
Cameron was terrific! He was pleasant and professional.
Kimberly B.
5 out of 5
3/4/2018
Love my Kia service team! Richard is awesome! He makes everybody feel like they are top priority.
Helen S.
5 out of 5
3/4/2018
I give the service employees a10+. Everyone was over accommodating and pleasant.
Shonna G.
2 out of 5
3/4/2018
Not happy with service I received! I will be contacting the Kia company.
Brian H.
3 out of 5
3/4/2018
They got me in and out in 45 minutes where I was told it would be 90. Granted, I was only have a key fob coded and an elevator handle on drivers seat replaced but, it as as a great end result. Cameron was concise, to the point, and we'll informed. great experience.
Kathleen P.
5 out of 5
3/4/2018
Great service. Great people.
Robin A.
5 out of 5
3/4/2018
Excellent as always
Charles K.
5 out of 5
3/3/2018
Thank you
Brian F.
1 out of 5
3/3/2018
Car is doing exact same thing that we brought it for. I called and left a message for Shane at approx 4:45 on Fri 3/2, and have not heard back. I’m a little frustrated since I had replaced the same sensor that you replaced and having the same results. It’s difficult to bring the car in for service once, and now it appears I’ll have to do it again.
Lisa F.
5 out of 5
3/3/2018
West Hills Kia is a wonderful place to take my Kia for service, and it's wonderful because of the service technicians like Mr. Palmer. I always feel listened to, my questions are always answered and I always feel confident with the service received. Thank you.
Farrah N.
5 out of 5
3/2/2018
Great customer service skills, aims to please, handles business well and gets the job done in a timely manor
Kelley A.
5 out of 5
3/2/2018
Always happy with the service. There was an issue with the schedule appointment but Jeff handled it so my car was serviced immediately and I appreciate that so much. Jeff is awesome and deserves a raise!
Anna B.
4 out of 5
3/2/2018
I was so happy that you were able to get out vehicle I’m early!
Richard P.
5 out of 5
3/1/2018
Richard is the most amazing service advisor I’ve ever dealt with. He even walked me to my car!
Seth K.
5 out of 5
3/1/2018
Great Service
Jerrica C.
5 out of 5
3/1/2018
Everything went really smooth and quick. Thank you!
Scott Y.
5 out of 5
2/28/2018
Professional and courteous
Sarah G.
5 out of 5
2/28/2018
Wonderful attitude and very helpful with service quotes! Thank you!

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