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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Celeste B.
5 out of 5
3/22/2018
I had excellent customer service!!!!
Carol M.
5 out of 5
3/22/2018
Job well done as always
Roberta S.
5 out of 5
3/21/2018
Well done - as always
Harvey R.
4 out of 5
3/21/2018
very friendly. likes to talk about sports.
Edward L.
4 out of 5
3/21/2018
Richard was helpful and informative and the service techs did a great job with my 2014 Kia Soul. Also, I was pleasantly surprised to see my car vacuumed in the front and had I cleared my back seat it may have been vacuumed as well. I was worried I was going to be nickel and dimed, but they were honest and fair. Thank you so much for showing what a good dealership and honest workers can be.
Chauncey S.
4 out of 5
3/21/2018
Prompt and honest. When I started adding service requests I appreciated that the service agent was honest with and said we would need to make a new appt.
Richard D.
4 out of 5
3/21/2018
First time at the dealership since moving to the area...my service representative Jeff, did a great job and kept me informed on the work in progress.
Audrey R.
1 out of 5
3/21/2018
An oil change took forty five minutes. I would never had bought the package with knowing that wait time. Will not recommend anyone buy the package
Michael B.
3 out of 5
3/20/2018
None
Mary H.
4 out of 5
3/20/2018
very respectful and prompt to take care of me. received complete service in less than time stated. thank you Richard Palmer.
Leni D.
2 out of 5
3/20/2018
I think this oil change should of been on Kia this time. I was there for almost 3 hours. I told them 2 times that I take synthetic oil and they still put in the regular oil. Then had to re drain it and put the correct oil in . Then was ready to leave and noticed they didn’t put the caps back on my air nozzle for my tires had to wait for them . And all this time I have a 4 year old with me . My time is important also . I was on time . So not happy at all. The advisor didn’t even mention a discount or was very sorry about what happened. ??????
Elizabeth W.
2 out of 5
3/20/2018
The service required one and a half hours. The inspections and oil change are available at some establishments in about 15 minutes. The employees were pleasant and ask if I needed any thing. That was nice. In at 2:30 out at 4:00 not good.
Denise L.
5 out of 5
3/20/2018
They are all so friendly at West Hills Kia!
John H.
5 out of 5
3/18/2018
Jeffrey was very amiable, thoughtful, and understanding. The service was very good, thank you.
Darlene B.
5 out of 5
3/18/2018
He had great customer service!
Marcus B.
3 out of 5
3/18/2018
I was provided great customer service by Cameron Anthony. I explained to him that I wasn’t exactly knowledgeable about the carbon air filter but was previously told it needed to be replaced. He had the workers look at it to verify and turns out that I wasn’t due for that part to be replaced yet. He saved me $52 that I didn’t really have.
Chris S.
4 out of 5
3/17/2018
Shane, did a great job, notified me of any issues with my vehicle. To top it off, Shane was courteous and made sure myself and my two year old had everything we needed during our time at the dealer.
Yvette M.
4 out of 5
3/17/2018
He was very pleasant. He was not the one who checked me in. The young gentleman who checked me in was very accommodating make sure I got my shuttle home. Shane did a follow-up cell letting me know what they did on my car and make sure that I wanted the new filter put in and what problems they found and then what they did to my car. Very easy to talk to. He's a keeper
Denise S.
5 out of 5
3/17/2018
Cameron is very nice, polite, and helpful.
Lanna A.
5 out of 5
3/17/2018
Wonderfully, nice

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