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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Alice D.
5 out of 5
12/4/2020
Pleasant and efficient experience
Noel R.
2 out of 5
12/4/2020
It cost me more money to return a truck I only had for a few days. I did buy another car, Toyota Highlander that I love.
Lorrie S.
1 out of 5
12/3/2020
Randy was great. He brought my car to the service area, making it easy to depart. I was barely on the street when I heard air rushing in. No problem. I checked the door. It was closed. I checked all 4 windows. Hmm. They were closed. I looked in side mirrors and all 4 doors appeared sealed. I got onto highway 3 and the noise of leaking air was deadening. I needed to return to service department. I couldn’t go 40 miles listening to the noise. I got off at the first exit. I pulled into the WinCo lot, got out and walked around my truck. Everything looked ok. I returned to my door, and saw something shiny hanging out of the bottom of my door. It looked sharp. I carefully tried to remove it. It was a small SnapOn brand screw driver. I pulled it out. I think it was magnetic. I drove and immediately no air rushing noise. When I got home it was dark. I have not tried the lock but will today. I will look at the door to see if the screw driver had pierced gasket in door.
Lawrence L.
4 out of 5
12/3/2020
Randy is superb, timely and provides a stellar update on vehicle when maintenance is complete.
Vickie P.
4 out of 5
12/3/2020
Thanks Randy
Kimberly E.
4 out of 5
12/2/2020
For customers with higher end cars like Buick or Cadillac, they should offered a wash with service. We got this treatment with Lexus and Lincoln. I would have expected that with Buick. Other than that it was great. ????
Christopher S.
5 out of 5
12/2/2020
Thanks for all your help, great customer service as always... Happy Holidays
Mike J.
5 out of 5
12/2/2020
Job well done as usual. Thanks.
Garry O.
5 out of 5
12/1/2020
Aaron was very helpful and efficient.
Timothy B.
5 out of 5
12/1/2020
Randy did a great job for us. He explained the work necessary, he followed through with phone calls as he said he would. The car was done on time. We’re very happy with the work. Thank you
Sara W.
4 out of 5
11/29/2020
I really appreciate all the help Brett provided. He understood what I was explaining, as far as my Trax issues, and even though there isn’t anything fixable he did a great job. I’m also relieved to find that he also experienced the issue in two courtesy cars, both Trax, so I know I now that this seems to be an issue with this model. I just hope that more people come forward and GM acknowledges there’s a problem and corrects it.
Barbara B.
4 out of 5
11/28/2020
The protocols & seating area made me feel really covid safe.
Kendle W.
5 out of 5
11/27/2020
Excellent service
Paul Z.
5 out of 5
11/27/2020
Thank you
Kate C.
5 out of 5
11/27/2020
Guys I dealt with were great! Fast service!
Patrick K.
4 out of 5
11/25/2020
Very efficient got us home before dark. Thank you
Jonathan O.
4 out of 5
11/25/2020
Jon Oeller, just like the actor
Michael K.
5 out of 5
11/25/2020
Good job by the whole Haselwood team
Joel .
4 out of 5
11/25/2020
Randy was great. The 16,000 appointment reminders were a bit excessive.
Shermika F.
4 out of 5
11/24/2020
Randy was very kind and patient with explaining things to me. He was very courteous and remembered me when I came back two days later. I feel I can trust him and what he’s telling me.

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