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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Joseph E.
1 out of 5
9/16/2018
Randy was fine. But after the installation of the new cabin filters, my defroster doesn't work properly, so I will have to bring the vehicle back from Port Townsend which isn't very convenient.
Scott D.
5 out of 5
9/16/2018
Very prompt service. Job was done ahead of time. Service guy at front desk was very friendly.
Kevin K.
5 out of 5
9/16/2018
I am Happy with Randys service. Please thank him for his kindness!
Shauna L.
5 out of 5
9/16/2018
Mark does high quality advising and always thinking about what is best for his customers. I will definitely be going back to Mark in the future.
David H.
1 out of 5
9/15/2018
Appreciated that Aaron fit me in, but only one key of the two I brought in works after programming. Will have to return Monday.
Richard K.
5 out of 5
9/15/2018
Aaron is the best!
Marisa Z.
5 out of 5
9/14/2018
Jason always goes above and beyond for us, even if we are in for a simple oil change. He deserves a raise!
Linda B.
5 out of 5
9/13/2018
Excellent service
Elizabeth M.
5 out of 5
9/12/2018
Very courteous, helpful with question asked. Thank you very much.
Charles W.
5 out of 5
9/12/2018
Thanks
Jennifer A.
2 out of 5
9/11/2018
I didn't appreciate not being updated on my vehicle status.
Leslie B.
4 out of 5
9/11/2018
It’s ridiculous to always have to stand around for 10 minutes after parking the car in the service entrance drive and coming in, to see a service advisor. Maybe for a customer convenience you should install some chairs at it take a number system like they have at the Department of licensing. Other than that I had a very pleasant experience, thank you for asking.
John S.
2 out of 5
9/11/2018
I received a letter about my Buick that all things in the letter my car does. When I get there I’m told they need the car for half a day. Why wasn’t I told that when booking the appt?? I’m also not offered a rental but could pay $35 a day. I am offered s shuttle to the mall or home. I already know the shuttle does not go to Allen but will go to Belfair. That is approximately 6 molecaway from Home. How was I supposed to get there! Not impressed with service today and am not happy. Not every woman wants to spend the day at the mall.
Sherrie Z.
1 out of 5
9/11/2018
Car is not shifting properly was it put back togerher properly either . . . I will be calling in the morning!
Joyce L.
4 out of 5
9/10/2018
Thanks Randy!
Coleman G.
5 out of 5
9/9/2018
My pleasure.
Karen P.
4 out of 5
9/9/2018
Good customer service. I appreciate your patience and I interest in my problems with my camaro. Thank you for help
Maureen C.
5 out of 5
9/9/2018
Randy Strassburg is very courteous and helpful. It's a pleasure to work with him.
John T.
4 out of 5
9/8/2018
I want to thank Aaron for getting my truck in ahead of the time frame projected and I want to thank the tech who stayed late to fix my truck and to the parts department for getting the parts in so quickly. Thank you all again for your hard work. V/r John
Wesley S.
5 out of 5
9/8/2018
First of all, Jason took care of me from the start. He keep me informed on the status of my vehicle. I am forever grateful for his service. Thank you Wesley

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