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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Judith K.
5 out of 5
9/12/2019
Randy was great. Went above and beyond .
Willie J.
4 out of 5
9/12/2019
They was fast. I didn’t have too wait long very nice
Tammy A.
5 out of 5
9/12/2019
Very satisfied
Scott O.
5 out of 5
9/12/2019
Brian was great—very informative, respectful of my time, and very efficient.
Raymond J.
5 out of 5
9/12/2019
Michael is very knowledgeable.... he was helpful in the care of my truck... he handled every detail in the repairs...a pleasure working with him... I am completely satisfied.
Charles H.
4 out of 5
9/12/2019
****
James P.
5 out of 5
9/11/2019
She was great.
Randy B.
5 out of 5
9/11/2019
Met my expectations, great customer care.
Richard G.
5 out of 5
9/11/2019
Very professional and efficient.
Gary H.
2 out of 5
9/11/2019
Brian did a great job but what has become a joke to me is the total lack of Communication and the ability of your employees to order the right part has cost me hours of wasted time and my car is still not fixed after four trips to your store. I have bought a few cars from you guys but I don’t know if I will do it again. Other than for Brain trying to make the best out of this joke you call a service department I’m not happy with your company at all.
Katherine W.
5 out of 5
9/11/2019
Took me in early, did the job in a timely manner. Very courteous.
Rodney T.
2 out of 5
9/11/2019
I made a appointment to have my 15,000 mile inspection done on my 2018 Silverado 2500, when I showed up after work to pick up my truck, I asked about the services that were done, and I was told just the standard oil change , tire rotation and topping off fluids. I asked about the 15,000 mike inspection, I was told that I didn't indicate that I want it done. I then asked for the paper that I filled out at 0430 this morning and I showed the service technician that I did in fact ask for that inspection to be done. He looked at me and asked if I could wait about 45 mins and it will get done. I truly err lying didn't have a choice, so i waited that 45 mins, i done mind the wait, but I'm concerned about all the work that i wanted done was in fact complete.
Charles J.
5 out of 5
9/10/2019
Done quickly and cleanly as always.
Lynda C.
4 out of 5
9/8/2019
Randy is possibly the best service representative I have ever worked with.
Michael K.
5 out of 5
9/8/2019
Haselwood Service is always great. They are professional and friendly and I don’t take my Yukon anyplace else.
Nancy L.
5 out of 5
9/8/2019
Excellent trustworthy service.
Amanda C.
4 out of 5
9/8/2019
Bill was awesome! I came in unexpected because my car was stalling up hills and wouldn’t give. He got my car in right away and got me a rental. They ended up keeping my car over night and called me at 830am the next day to tell me my car was ready! They had an employee go in early to fix it. And I truly appreciate that a lot. Rentals and fixtures can be spendy. Thank you Bill for your superior service and taking care of a loyal customer!
Daniel W.
5 out of 5
9/7/2019
Good job
Francis B.
5 out of 5
9/7/2019
Awesome service, great job on my vehicle, you guys are awesome
Andrew N.
4 out of 5
9/7/2019
Great service on my car! However, Just an observation. One man, who was not introduced, moved over behind my service advisor Mr Baker as i was checking out and may have been "grading" my advisor on his performance. This didn't seem to bother my advisor, but it made me uneasy. Too much smiling - nothing to say. It would seem this feedback from a customer would be the best judgement possible - i give Mr. Baker a high rating!

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