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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2462 reviews 63%
4 star 892 reviews 23%
3 star 114 reviews 3%
2 star 228 reviews 6%
1 star 235 reviews 6%
Review Us
Kay L.
5 out of 5
4/28/2018
I think it would be really wonderful if the service department would let us know when there are possible coupons to apply to our service. There was an available coupon for a cabin filter that would have saved us about $15, and I didn't find out about it until after I got home and was going through my emails. I was disappointed! Otherwise, Tim was wonderful to work with and very helpful! Thank you, Kay L
Bruce W.
1 out of 5
4/28/2018
Turned car in for an electrical problem. During the three weeks the car was kept promised communication was not received and I had to repeatedly call the dealership to get an update and twice was told more work needed to be done. $5,000 later and still the original complaint of an electric problem not duplicated and corrected. Biggest issue was lack of timely communication.
Glenda R.
5 out of 5
4/27/2018
Great service out of there in a timely matter
Karolyne L.
5 out of 5
4/27/2018
Was a lovely experience. Laurie felt like family from the first phone call. She is delightful in ever way!! Wonderful service!
Toni D.
3 out of 5
4/27/2018
Always nice. Always will do what request without charging. Pleasing on the phone. Need update in coffee area.
Allan G.
5 out of 5
4/27/2018
Coupon for car wash not nearly as convenient as having at least a quick wash at the dealership.
Tanya G.
5 out of 5
4/27/2018
Laurie was excellent assisting with my service needs
Bruce Y.
5 out of 5
4/27/2018
Laurie was extremely helpful making sure everything went well. I was treated with great respect and care. She made me feel like I was a special person.
Phillip N.
5 out of 5
4/27/2018
Laurie is always a joy to see when I bring my car in for service. She's very quick but also thorough and friendly when checking me in. She always remembers little things I said the last time I was in. She always briefly explains what was done to my vehicle afterwards and in depth if I have any questions. She is who other service advisors should strive to be like.
Wendy M.
5 out of 5
4/26/2018
Jason is the best ????
Shannon S.
5 out of 5
4/26/2018
Jay was excellent. The Service department is always good to me.
Stacee K.
3 out of 5
4/26/2018
Thankfully Laurie made sure I wad out of there in time to get the kids up in Poulsbo even though there was an unexpected problem with the car as well as phone, computers and internet were down.
Richard G.
5 out of 5
4/26/2018
Cameron was awesome!!
Jennifer C.
5 out of 5
4/25/2018
Jay was very pleasant, called with updates on my car promptly and was a pleasure to talk to.
Keri B.
4 out of 5
4/25/2018
He got the issue taken care of a day earlier and communicated well
Stephen T.
5 out of 5
4/25/2018
Laura was terrific. She asked and answered questions in a clear and professional way. She connected with me as a person and made me feel welcome.
Susan A.
5 out of 5
4/24/2018
Cameron was great and so knowledgeable about my new bee Beetle
Jose G.
5 out of 5
4/24/2018
It’s always a pleasant experience when dealing with Laurie and she really knows her job well enough to make sure I get great and the correct maintenance service. Jose
Helen M.
1 out of 5
4/23/2018
I had stuff stolen from me
Stella F.
2 out of 5
4/22/2018
Laurie was excellent. She's very friendly and has great customer service. Leaving vw I realized that my alignment is off. Its pulling more to the right, and my sisters Jetta had the same problem when leaving the dealership. Now i need to schedule another appointment to get this corrected but I think I would rather take it to a different vw dealership.

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