Service Center

Real Reviews From Verified Customers

William K.
4 out of 5
7/31/2018
Timothy straighten a glitch in my scheduling because the schedule listed me at the wrong place. He got things figured out and got the service on my car done promptly.
Jean'Et N.
5 out of 5
7/31/2018
Thanks Cameron and Hazelwood VW Team!
Larry I.
5 out of 5
7/31/2018
Cameron was great...!
Gina W.
2 out of 5
7/31/2018
The service was fine it was just that no one offered a complimentary ride or loaner vehicle. I live 45 minutes away and service took a full day, from 8am-4pm.
Roger H.
5 out of 5
7/29/2018
Tim was great! Went over every detail and cost.
Marianne C.
5 out of 5
7/29/2018
Tim was very helpful in answering my questions & concerns. The car repair was well done (no more squeaky axle). It is much more secure to drive. I appreciate the customer service from Tim & employees, even the shuttle service. Would recommend Haselwood's auto services. Thank you.
Margaret B.
4 out of 5
7/29/2018
Well worth the trip from Tacoma for your excellent service.
Gwendolyn B.
5 out of 5
7/29/2018
Laurie is the best! So sad she is leaving. She was a true star for your business!
Lynnette S.
4 out of 5
7/29/2018
I get my car serviced at Hazelwood and prior to that Parr because Laurie and Mark have been taking care of me and my car since I purchased a Passat in 2004. I am devastated to know she is retiring as of yesterday. I certainly hope you can find someone as outstanding as she was. And I am grateful that Mark is still there.
Cynthia C.
4 out of 5
7/29/2018
Laurie is an exceptional part of your service team!
Roberta K.
5 out of 5
7/28/2018
Good and fast service
Loren R.
1 out of 5
7/27/2018
My scheduled service was for 4hrs. When I returned to the shop,after 4hrs, my recall warranty work had not been started. I had to wait an additional hour for the work to be completed. You had my car for over 5hrs for 1plus hrs of work. It is obvious that warranty/ safety recall work is lower than whale stuff. I relise you don't value me as a customer so I will not returning. I have purchased two cars from your dealership but never again. I will submit my comments to any social media website that comes looking for comments.
Esther W.
5 out of 5
7/27/2018
Laurie was Awesome!
Stan B.
5 out of 5
7/27/2018
Great job! Appreciate the service given to us!
Roger E.
4 out of 5
7/26/2018
The difference between great cars and junk cars is great maintenance. I appreciate the entire VW Service Team for paying attention to and properly servicing the many parts and details as necessary always maintaining my 2004 VW Beetle Convertible with the same performance standards and safety standards as when it was new. Plus Laurie Mellick helped me save money on pre-paid oil changes and on new Continental tires and Laurie stayed a little late one time a couple years ago to enable me to get my car returned the same day. Thank you Laurie and everyone on the Haselwood VW Service Team.
Brianna P.
5 out of 5
7/26/2018
I so appreciated working with Tim. He was polite, friendly, and made sure I was well informed at every stage of my repair. He also made me feel very appreciated for my husbands military service. I look forward to working with him again!
Andrea M.
5 out of 5
7/25/2018
She is always very helpful and friendly!
Rene O.
5 out of 5
7/25/2018
It was timely, polite and I appreciated the shuttle service.
Patti B.
5 out of 5
7/25/2018
Cameron was very professional and gracious. He made me feel very welcomed and that I would be in good hands. Loved the service!
Vicki S.
5 out of 5
7/25/2018
nice job

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