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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2462 reviews 63%
4 star 892 reviews 23%
3 star 114 reviews 3%
2 star 228 reviews 6%
1 star 235 reviews 6%
Review Us
Joel R.
4 out of 5
10/16/2019
Car was accepted into service center in a timely fashion. The suv was ready to be picked up at the time I mentioned. Thank you you for updates. The lady as the front desk was very nice, and quick to awnser my questions.
Carol S.
4 out of 5
10/16/2019
Probably some questions I should have asked, but a rather new experience for me, but I know I can call Brett if necessary.
Michael K.
5 out of 5
10/16/2019
Jesse was efficient and friendly. Service done in timely manner.
Matthew F.
4 out of 5
10/16/2019
Nice people and pleasant experience for my first time ever getting maintenance by a dealership
Robert A.
5 out of 5
10/16/2019
We greatly appreciate Nina! She spent time answering all our questions and going over everything with us. She was friendly and an absolute pleasure. Thank you !
Stephen R.
5 out of 5
10/16/2019
Well done...!! :)
Tammy W.
4 out of 5
10/16/2019
Nina was great with helping me order part for car and setting up appointment to get the work done, she also called my dad for payment which helped as well. Thank you for your time
Jorge C.
5 out of 5
10/15/2019
The staff was super friendly y got there early and got my car right in and done realy fast.
Linda S.
5 out of 5
10/15/2019
Great customer service. Very good experience.
Barbara D.
5 out of 5
10/14/2019
Nina Shaw was very helpful & friendly. She is a very good asset to your company.
Alexa A.
4 out of 5
10/13/2019
Jason is always so amazing! He is personable, helpful, & handles stress well. Jason always makes sure mine and my car’s needs are met without struggling - he really knows his job! I’m always grateful when I get to work with him. I know I will receive both excellent customer service & my car will come back better than before. It’s great to be able to see a familiar face who always makes each time feel new and better than before. Thank you, Jason & VW!
Myra B.
4 out of 5
10/13/2019
I was not impressed at all when I got to the dealership team members either ignored me or told me that someone would be right with me so I waited. So finally Jesse helped me and that’s when everything turned around. He listened answered any questions and waived my oil change because of my wait and he did not want my first experience to be not good that they were very busy.He took me to the waiting area that was very nice with tea and snacks. After he came to let me know that my car was done walked me out to my car shook my hand and gave me his card to call him directly to schedule appointments. Now that’s what I fcall excellent service from Jesse. This is the first Hyundai I have owned.
Jim B.
1 out of 5
10/13/2019
My door panels have fabric on them. For some reason your mechanics have this thing about putting their finger and hand prints on the fabric. This has happened on several occasions. This last visit, I had finger prints on both door panels.
Susan T.
5 out of 5
10/13/2019
Brett was great!
Anthony F.
5 out of 5
10/13/2019
Ramos was great
Allen D.
5 out of 5
10/13/2019
We are 100% Happy and Satisfied with our business interaction with Nina, we always appreciate advisers who really know their job and Nina absolutely sets the standard. She is always polite, direct and really shows her focus is on our satisfaction and confidence in a job well done!!. Thank You!!
Madeline C.
5 out of 5
10/13/2019
Very professional totally five-star treatment thank you
Steven B.
5 out of 5
10/13/2019
Service was awesome! Like to thank the service department (Nina) for taking car of me. I needed a set of wiper blades and she coordinated the request and service quickly with a positive attitude. Thank you very much!
Barbara P.
4 out of 5
10/13/2019
Nina was fantastic! She updated me twice on my vehicle's status. Very reasonable wait time considering I added an extra item at time of check in.
Caleb S.
4 out of 5
10/13/2019
Nina was great and addressed all of my concerns. There was an issue during my initial servicing which resulted in damage to my vehicle. Nina immediately brought the issue up the manager and worked with me to get a suitable replacement part. I felt like I was taken care of and received great service in the end. Nina was very helpful and thoughtful throughout the entire process.

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