West Hills Ford Auto Repair Service

I was well informed throughout waiting for my vehicle. Everyone was very friendly

Quick and friendly. Thanks

We were in and out in a timely manner. We were offered a free coffee which we enjoyed.

Chelsea was extremely nice and efficient dealing with all the paperwork involved.She was very helpful

Brenda Dunn did a great job of dealing with my 2001 F-350 and getting the proper parts ordered for future maintenance. I look forward to visiting again. Thank you, **** A

Chelsea was amazing.

Cameron did great, and responded appropriately to my initial unhappiness. But I was not satisfied with the policy of not diagnosing a problem unless the warning light remained continuously lit given the other symptoms.

Customer service was outstanding. Courtesy car allowed me to run my errands. Quick and painless. Thank you!

Colin is fantastic as always.

Excellent service.

Good service.

Brenda was very pleasant to work with even thou she was very busy. Very sweet lady thank you

Same day service, which was unusual. Must have had a cancellation. Anyway Chelsea did a great job. Fast and efficient. Thanks!

I was sad to learn that Kelsi will be leaving the Ford team, but happy to learn of her new opportunities at Mazda. Kelsi, you’ll be missed by many Ford owners!

Brenda is always a joy to work with when it comes to my truck. She ensures my service experience is always a good one. Her updates about what is happening inside the process are helpful and she is always looking out for ways to make my time at the dealership more comfortable and efficient. Thank you.

Friendly, personalized, knowledgeable and professional service is what I received. Actually each and every time I've come into West Hills Mazda that's always the level of service I receive. Kari~

The service staff was knowledgeable.

Brenda Dunn did a good job as a service representative, but I was somewhat frustrated when I got in my 2007 Ranger after paying for maintenance that wasn’t done. The oil change, tire rotations, and inspection went well, (I hope)/as far as I could tell. But when I checked to see if my right turn signal was fixed, It wasn’t! And was still the same as it was before I brought it in. ?? I had just been charged over $80 to have the turn signal repaired along with the other maintenance. But it was still broken! So I went back in to tell Brenda, and she sent a technician to look at it. All he did was change the bulb and didn’t know what to do. So I helped him troubleshoot the problem. There was an apology, however that isn’t satisfactory. So I was even more frustrated..and strongly suggested that I felt I should be reimbursed for the charge for NOT fixing the turn signal. Brenda went in to talk with her supervisor, and he apparently agreed to reimburse, which was the right decision. But I shouldn’t have even had to ask! Anyway, I ended up paying close to $200 for an oil change, tire rotation, and filter change. And it took 4 hrs. ???? I didn’t mean to write a novel... But that’s the story.

Had loose a connection after a repair, I drove up to the service dept without an appointment. Pam got the car in immediately, provided a rental and got the car back to me the next day. Best service I have received anywhere.

I had a great experience!!! The staff is all knowledgeable and friendly. They got me in a hour and a half early for my scheduled service appointment and also welcomed my new dog, which made the visit totally stress free, as I didn’t have to worry about my sweet boy. I am so happy to have a pet friendly dealership that is also sparkling clean! Great job West Hills!!