Excellent friendly service by Stacie!
Keep up the good work. Brenda Dunn did a great job coordinating the work on my car and I appreciate the great customer service.
I showed up with a failing battery on a Friday and the squeezed me into their busy schedule and took care of my car so I can get to work next week. Thank you for helping me stay on the road :)
I had my first service this Saturday August 11th. Oil change, Tire Rotation and Inspection. When my wife brought the car home she noticed that the Yellow Wrench ( Maintenance Light ) was still on. On the paperwork your shop gave us it states in the comments
"Maint-Light Stuck on". I turned it off and reset the miles for the next Oil Change. Please get with the person that did the oil change and show them how to Reset the Maintenance Light.
Thank You Paul H
Great, friendly check-i and out. The whole team did great...I was in and out in exactly one hour. Thanks.
Very personable, easy to work with.
Bryan Johnson was very friendly and Proffecional and the work was done completely to my satisfaction.
Stacie has been very helpful and understanding during this repair process. I am now on trip number five. The last four visits have been wonderful. She has gone above and beyond to help get this repair resolved. Even going as far as to take me up to the the car rental office in her own vehicle and staying late to help get issues resolved. I greatly appreciate her and her understanding and compassion.
Thank you Stacie!
The only thing I missed is you used to wash the truck when you serviced it
I was extremely satisfied with the service I received. Anytime I had a question about anything I was able to ask and always got an immediate and thorough response. He was extremely helpful and I appreciated the time he took to explain everything that was being worked on while my car was being serviced.
Brenda was great but the others in the department gave us a different story and we made several trips to pickup the car when we were told it would be ready (Brenda was offf that day). Most dealerships wash the car after spending a tidy sum for repairs but it was filthy when we picked it up. The check engine light was in after we picked the car up - I wasn’t impressed to get a call that there was “bad news” after I had paid for the original diagnosis and had all the issues fixed on the list. We have purchased 3 cars/truck from you and it wasn’t the best experience. It was chaotic the day Brenda wasn’t there.
It was an awesome experience this morning, Brenda ment me with a good morning and checked me in for the service then ptceeded to show me the waiting area and where I could get a cold bottle of water, pointed out where the restrooms we're and asked if there was anything else she could help me with and that she would come get me when they were done with my truck. I real nice way to be treated and appreciated. Thanks
I don't understand why i had to pay $150 for something that seemed to have caused by negligence on the technicians part. Otherwise the employees that helped me were very polite and courteous.
Bryan was extremely helpful. Regarding the service received to repair my dent, there are very visible ripples where the dent was, and it is not smooth. Also, on the interior of the door that they were working on, there is a white paint like substance all over the area under the window that I’m having a hard time removing, and there is grease smeared all over the window. Not returned to me in the greatest condition.
Service staff is unprofessional, does not listen to customer and is very very difficult to get ahold of. Service staff does not keep customer up to date in status and when my transmission was worked and then drove for only three weeks and required to be brought in and no rental was provided to correct what should have been fixed the first time it was brought in. Not a good experience
Stacie is wonderful! Great service.
Cole was great but I had to wait for 5.5 hours just for a diagnosis as to why my A/C wasn't working! Now I have to come back for a 3rd time & spend even MORE time sitting in your boring waiting room while you, hopefully, get the A/C to work! And no courtesy loaner car!
Great job to the team at West Hills Ford putting my wife’s 67 Mustang back on the road with a brand new front suspension!!
Thank you to all who contributed!
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