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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Hunter F.
5 out of 5
2/14/2019
Great service very Timely very grateful thank you
Cliff L.
5 out of 5
2/14/2019
Quick and efficient service, thank you!
Robin C.
2 out of 5
2/14/2019
I wasn’t as satisfied as I have been in the past from Ford. Our funds were low due to the recent weather storm and went into a place of business that showed very little compassion for others. When told not to perform a service on my vehicle, the team members at Ford swayed away from my opinion and performed the service anyways. I had to pay out of pocket when I couldn’t afford it at the moment and was offended by the offers of compensation they had in mind.
James C.
4 out of 5
2/14/2019
Ronnie was very helpful. He sought me out in the cafe area to inform me I had the option of getting a recall accomplished while I was getting an oil change done. He saved me an extra trip in.
Michael E.
5 out of 5
2/14/2019
Excellent service
Geoffrey H.
2 out of 5
2/14/2019
Your staff was unable to tell me the price of a routine maintenance procedure over the phone, twice, and when I cam in the cost was highway robbery. Have no worries I did not pay the almost literal arm and leg. I will say thank you though for prompting me to just do the job myself to save the humiliation of having paid so much for what is a ten minute job.
Harold A.
4 out of 5
2/12/2019
Kelsey did a remarkable job helping during the snow snap and keeping the loaner vehicle until we could get in. Great job! An improvement would be to bring our vehicle into the customer drop off area with the snow and ice removed. I had to climb over the snow piles and remove 12” of snow and then work to remove the snow just to try and enter the cabin.
Amy W.
1 out of 5
2/11/2019
This was a miserable experience, although it wasn’t Jesse‘s fault. When I booked the appointment I was told it would take 2.5 hours. When I dropped the car off at 11:30 AM (which was early), I was told it would not be ready until 4:00. I called at 3:00 to confirm that it would be ready. I was told that it would be, so I came back shortly after 4:00. I then proceeded to be told “another 30 minutes“ for the next two hours. I needed to be somewhere at 6:00 and I didn’t get out of your dealership until 5:55. It’s completely unacceptable.
Bruce C.
2 out of 5
2/10/2019
Kelsi wasn’t the problem, I could not reach anybody in the Service department to know if they were there. Did not want to drive 30 miles through ice and snow to pick up my vehicle and find out nobody was there.
Penny B.
5 out of 5
2/10/2019
Chris was extremely efficient and helpful. Best service ever!
Mark S.
5 out of 5
2/10/2019
Great service and great people!
Frederick R.
4 out of 5
2/10/2019
Great to get the work done on my truck. Plow your driveway when it snows
David N.
1 out of 5
2/10/2019
I've brought my truck there twice and both times the truck was released to me as being done. The first time the dip stick tube was damaged but I didn't find out until later so I fixed it myself. The second time oil was spilled onto the engine and not cleaned up causing smoke and fumes to enter the cab.
Manuel J.
5 out of 5
2/9/2019
Great service
Marcus T.
5 out of 5
2/9/2019
Professional, thorough and friendly
Gregory C.
5 out of 5
2/9/2019
Absolutely fantastic!!! Brenda went above and beyond to help me.
Janet B.
5 out of 5
2/8/2019
Brenda was very helpful, professional and friendly.
Daniel Q.
5 out of 5
2/8/2019
We are pleased with the service. Dan Quail
Aaron E.
5 out of 5
2/8/2019
Brenda was extremely helpful and made my experience a great one to remember!! She gets 10 stars from me!
Linda R.
4 out of 5
2/8/2019
She was very helpful and professional. Please do not contact me again.

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