About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Dorothy .
5 out of 5
3/10/2021
Always professional!
Kimalynn W.
5 out of 5
3/10/2021
Prompt service, very friendly & professional service
Tammy B.
2 out of 5
3/9/2021
I wish I knew ahead of time that I needed full coverage insurance to be able to rent a car. I know I should have just assumed that, but I didn’t. I am going thru chemo and getting there yesterday was a huge effort. There was no way I could just sit there for 2-3 hours. I’m not sure what you could have done to help me out, but maybe some kindness would have made me feel ok about the situation. I felt like it was all my fault and that I was dumb for not thinking about it. I don’t really want to come back. Also, my insurance paperwork clearly shows no full coverage, why the guy called my insurance company to further embarrass me, I have no idea. Maybe he could have just asked me first and then if he thought I was lying he could have called my insurance company. The best person was the guy that gave me a ride to the rental office!! He was VERY nice and made me feel welcome! I also had a very good cup of coffee!
Robert H.
5 out of 5
3/9/2021
It was...my first time. Brenda made it a very pleasant experience that exceeded my expectations and I look forward to my next visit. Complimentary drink and a nice waiting area was unexpected and very welcomed.
Jessika M.
5 out of 5
3/9/2021
My service advisor was super nice and very quick!
William B.
2 out of 5
3/8/2021
Collin did a great job, but when I scheduled this recall appointment I was not notified it would take over 4 hours! I live in Hansville a 45 to 60 minute drive, my wife is rebounding from a leg fracture so I was stuck at your dealership. Your snack bar offers coffee and other minor snacks but nothing substantial. Perhaps you could offer a rental vehicle, considering your business is all about vehicles! Or maybe a loaner for a short period to get lunch. I realize I have some responsibility as to my time, but I need better information to make an educated decision.
Diona A.
3 out of 5
3/7/2021
They had the parts ready to go and I was told it could take from either a half a day to a full day for repairs and I got a phone call within 3 hours letting me know that my repairs were finished.
Courtney .
5 out of 5
3/7/2021
Great customer service!
Julia F.
1 out of 5
3/7/2021
Other places wipe down the dash and center console so it looks dang near new when you get it back, heck I've even had a place throw in a wash at no extra cost. So having what feels like the bare minimum done for taking it to an actual ford dealership, it feels like I got cheated, given that everyone that I talked to that told me to take it to the dealership to have that much extra get thrown in to make it the best value, I don't think I'll be doing maintenance at Ford anymore.
Anthony B.
5 out of 5
3/6/2021
Thank you, The coffee was fresh, staff friendly and helpful. And my vehicle was done in a timely manner!
Elizabeth F.
4 out of 5
3/6/2021
The staff was fantastic, polite, took time to explain everything and very friendly. I was nerves leaving my dealership in my home state to move to a different service department, but there was no need to be worried.
Thomas P.
5 out of 5
3/6/2021
Very nice young man.
Larry G.
4 out of 5
3/6/2021
Chelsea is incredibly professional and hard working. She kept me well informed and went the extra mile. Her diligence and devotion to her work should be recognized by you publicly. My next purchase of a vehicle will be at your dealership because of her. I will also continue the bring my vehicle to you for maintenance. Thank you!
Eric C.
5 out of 5
3/6/2021
Fast service and very good customer service!!!
Patricia H.
5 out of 5
3/6/2021
The young man that helped me today was very courteous and helpful I would recommend him to my friends.
Martin L.
5 out of 5
3/5/2021
Great service. Service manager did a good job listening to what I wanted done and service was completed in the time described. New to the area, I am glad I found West Hills Ford to service my Ford Ranger.
Anthony R.
5 out of 5
3/5/2021
Great service and well trained staff members.
Donna W.
4 out of 5
3/5/2021
Fast to the point service... Great.........
Hayley M.
3 out of 5
3/5/2021
Honestly not very good customer service. Not friendly, welcoming or helpful. Today made me want to trade in my vehicle so I didn’t have to go back there anymore. Such a shame since normally I have such great experiences.
Jan K.
5 out of 5
3/5/2021
Very nice working with Pam. She’s a pro!

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.