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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Alisha .
5 out of 5
8/7/2019
Brenda was awesome. Took care of my needs and wants and provided excellent customer service. She went above and beyond to make sure I was happy.
William T.
5 out of 5
8/7/2019
Calvin kept me in the loop with my recent maintenance needs. My experience went smoothly.
Hershel A.
5 out of 5
8/7/2019
Max kept me informed
Thomas R.
4 out of 5
8/7/2019
Friendly and very helpful ... filled me in on the benefits of the glass and exterior/interior protection that the sales force didn't .... greatly appreciated!!
Sumner B.
5 out of 5
8/6/2019
Great knowledgeable help. Thanks!
Chad H.
2 out of 5
8/6/2019
I have a laundry list of things, I look forward to the call, as I was drafting correspondence to send. I prefer to speak with management.
Joel W.
5 out of 5
8/6/2019
Service advisor was awesome! Exceptional customer service!
Robert M.
5 out of 5
8/4/2019
Max provided professional courteous service, he answered all my questions and addressed all my concerns with excellent knowledge of my vehicle.
Carol J.
4 out of 5
8/4/2019
Always professional ????
Charles M.
4 out of 5
8/4/2019
Got in on time. Service completed on time. Colin was courteous and polite. I also enjoy the quiet work area while I wait as well. My only critique would be that my dash instrument setting are always changed when the car is returned. I would prefer they be returned to my preference when the work is completed.
Samuel .
5 out of 5
8/4/2019
Max was awesome. Clear, helpful, and he made me feel comfortable.
Terry T.
5 out of 5
8/4/2019
All was good!
Scott E.
2 out of 5
8/4/2019
The car was not done at the time promised.
Reynel R.
5 out of 5
8/4/2019
Very professional and helpful.Wish you had more people like her, I'll be coming back as long as there's honest and friendly people like her.Thank you again Kelsi
Carl W.
5 out of 5
8/4/2019
Sync updated while on your lot now version 3. Let the technician who worked on it know as well as Colin. Thank you
Karen Z.
1 out of 5
8/4/2019
I was told when the shudder my car had was fixed, if became a problem again, the warranty had been extended to ten years to cover it. Today I was told it is not covered and will cost about $2000.00 for the repair. The service rep said she would look into it and get back to me. This car has been quirky since day one and I am not thrilled with being told one thing and then something different when there is an issue. I will not be buying another Ford.
Kathy B.
4 out of 5
8/3/2019
Max did an excellent job! But I was a little disappointed that my car wasnt vacuumed or washed. I did receive the free car wash voucher but the car wash is out of my way. It was always a nice perk to get my car back feeling like it was new. I would have paid to have it washed.
Richard Z.
5 out of 5
8/3/2019
It was a great experience working with Colin!
Randall M.
4 out of 5
8/3/2019
Chris is the best Service Advisor I have worked with in a long time. I am completely satisfied with the work done by West Hills Mazda. Zoom Zoom!
David W.
5 out of 5
8/3/2019
I will always use Hazelwood West Hills to care for my auto needs.. Great customer service!

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