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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Roy F.
5 out of 5
7/23/2020
Max was very professional
Dynasty P.
5 out of 5
7/23/2020
Max was great and informed me of some other things I would need to take care of for my car to be at it's best that other employees did not inform me about.
Alyssa G.
2 out of 5
7/23/2020
The service I was given was awful. I’m very unsatisfied.
Debbie S.
4 out of 5
7/22/2020
My Jeep was taken care of , and even though my appointment didn’t show up , I was as not turned away thank you Max
Jolynn S.
2 out of 5
7/22/2020
Troy was amazing. I came in to drop off my car to get the radio replaced. I was never told that the part would have a time limit of 30 days, and my work has been crazy with the pandemic with my schedule constantly changing. I came in at 1130ish, and Troy wasnt noticed until 230 that the radio that I came to get fixed on my jeep wasnt even there anymore. Troy asked his manager that i could get a discount on my oil change, and was also able to get me a rental car so when the radio comes in, I can just drop off my car. I'm honestly upset with the lack of communication and how it took 3 hours to notify me that my radio wasnt there, which is what my appointment was scheduled for, and I was never told there was a time limit of 30 days. I want to state again that TROY WAS GREAT and I do not blame him for the lack of poor communication.
Niklaus L.
5 out of 5
7/22/2020
Jonathan definitely went above and beyond to make sure I was well taken care of and felt at ease as a new customer to Jeep. Couldn’t have had a better experience and will look forward to future visits. Thank you.
Lindsey P.
5 out of 5
7/22/2020
Troy was great, everyone was friendly, atmosphere was wonderful.
Tom C.
4 out of 5
7/22/2020
Emmanuel did a great job keeping me informed on progress and clearly explained issues with my vehicle and in dealing with the warranty and also items not covered. His recommendations were spot on and much appreciated.
Michael M.
4 out of 5
7/22/2020
Troy, was a pure professional.
Michael W.
2 out of 5
7/22/2020
Your parts cost a ton more than others. For the cost of a steering stabilizer and two bolt install, not in stock. I purchased a stabilizer, mount to make it not the lowest thing on the Jeep and a new track bar. Then when I called less than a half hour later, I couldn’t cancel the part, which has not arrived yet so the rocket delivery system used to send it got lost. A steering stabilizer is a mask for a problem, I’ll fix it
Galen H.
5 out of 5
7/22/2020
Krisy was amazing!
Clayton C.
5 out of 5
7/21/2020
What a great experience. This team is amazing. Very prompt service! Thank you Jeep for servicing my Toyota 4Runner!!
Katherine L.
5 out of 5
7/21/2020
Emmanuel was very professional and polite.
Emma D.
4 out of 5
7/20/2020
We purchased a Jeep Compass second hand, from Henderson Audi dealership. We noticed an airbag light go on and brought it in to be addressed. Upon inspection Brandon suspected the vehicle had been in an accident and never been officially recorded. It was thousands worth of damage we had to incur. It was very stressful for us during a time when I am on a Covid leave, but we had to make it safe. Troy delivered bad news after bad news and he did it in a very compassionate way that made us feel we were being taken care of and not taken advantage of for a second time with this car. We feel very confident in the work Brandon has carried out on the car and well communicated with by Troy.
Scott C.
5 out of 5
7/20/2020
Troy was awesome. He was personable and knowledgeable.
David B.
5 out of 5
7/20/2020
Awesome employee ????
Kelsi S.
5 out of 5
7/20/2020
Max was great. Best service advisor ever. Communicated status of work on my Jeep and explained all the work being done.
Kimi M.
3 out of 5
7/19/2020
Troy was awesome, I feel a little bamboozled that I purchased a warranty and was told it was bumper to bumper and in less than a month I have to replace my headlights and pay almost $200 for this car before even having a payment... also I was told that my key fobs would be replaced too and batteries changed and I was told today it was not covered... it’s ok, I had the batteries for the key fobs, but I’m disappointed that I was told different... sold into something not covered. Not by Troy. He was great!
Deirdre T.
4 out of 5
7/19/2020
This was a far better experience from my last service appointment. I felt that Troy listened to me and made every effort to fully resolve my car service problems. I feel 100% satisfied!
Victor C.
5 out of 5
7/19/2020
Max was very helpful.

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