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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Pamela H.
4 out of 5
4/21/2018
Keys does a great job and truly cares about here customers
Vince H.
4 out of 5
4/21/2018
Friendly staff on the phone. Exceedingly helpful. Plenty of people to greet you and help you in service department. Got back to me very quickly and were very flexible about my limited pick up opportunities. Would definitely do business again!
David M.
5 out of 5
4/21/2018
Always great service and in a timely manner, thanks
Michael F.
5 out of 5
4/21/2018
Very friendly and helpful.
Michael T.
5 out of 5
4/21/2018
Appointment was on time and done well.
Joyce C.
3 out of 5
4/21/2018
I didn’t get a sticker that tells me when I’m due for next oil change .
Joseph G.
5 out of 5
4/21/2018
James is very helpful
Lon R.
5 out of 5
4/21/2018
Great service as always.
Ted H.
4 out of 5
4/20/2018
Paul is the best
Rheannon A.
1 out of 5
4/20/2018
Tyler did an outstanding job with his customer service and support! I give him 10/10! My lights worked before I came in and when I left my lights did not work. Also I asked three different times about the recalls on my truck and was told by tgeee different people I did not have any. Tyler was the one that told me I did. This is ridiculous! I had problems with Dodge before and was stupid to come back!
Steven M.
1 out of 5
4/20/2018
Turn off the podcast nobody's gotten back to me about the part for my car and whether they're going to fix it or not
Randle P.
5 out of 5
4/20/2018
Jim Cannon was my service advisor. He was very knowledgeable and completely took care of my service needs.
Carl S.
5 out of 5
4/20/2018
Jim cannon also helped me. Both were very good. Thank you.
Curtis E.
4 out of 5
4/20/2018
Very Professional Speedy Service!
Hunter E.
1 out of 5
4/20/2018
Long story short, took my car in to get two issues fixed. 7 days and 1200 dollars later the problems are not fixed. Chain of command has recommended me to the JAG (Navy attorney). Will be in contact.
Laramie A.
3 out of 5
4/20/2018
Jim was wonderful and I do trust his knowledge and service about my vehicle, but my car was not able to be fixed at this time unfortunately, but in future reference, I will be back because of Jim’s effort and support in finding me the answers I was looking for . Thank you, Jim
Douglas W.
5 out of 5
4/19/2018
Best service advisor I have ever had.
Andrew C.
1 out of 5
4/19/2018
Service team tried hard but jeep gc has unsafe tech issues which cause can’t seem to be identified. It is not the first problem with this cars tech features. So it is jeep and this upscale model that is very disappointing. We now plan on selling this car as a result and could never recommend this brand or at least this model.
Anette O.
4 out of 5
4/19/2018
I do not appreciate your doing away with the quiet room. Today I luckily found a quiet space in the children’s room and was joined by two other people also looking for a quiet space. I do not appreciate being told it would take three hours to complete a two hour job because “the correction to the recall might not load correctly and would have to be redone”. Then it only took two hours and Garrett tried to take credit for getting it done early. I do not appreciate your people forgetting to replace the lug nut changing device in my vehicle the last time we had service. It took us a lot of time and effort to replace it plus $75 out of our pocket for your mistake.
Eric B.
5 out of 5
4/18/2018
Thanks!

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