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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Noel C.
5 out of 5
4/29/2018
Great job. i work nights and they always have my truck done as soon as possible to make it to work on time. Thanks
Mary A.
5 out of 5
4/29/2018
Informative, professional and knowledgeable
Christina C.
4 out of 5
4/29/2018
Tyler is awesome give that guy a raise I'll be back just because of him and josh in the shop.
Jason G.
5 out of 5
4/29/2018
james kept in great communication w me.
Albert V.
5 out of 5
4/29/2018
Great experince,always enjoy coming to you guys for my car services
Charles A.
5 out of 5
4/29/2018
Thanks so very much. Truly professional.
Shay H.
2 out of 5
4/29/2018
Paul was awesome, but Enterprise left me waiting for 20 minutes and caused me to be late to work. Also, my Jeep could not be fixed and it is brand new. I expected more as a first time Jeep customer.
Brandon J.
5 out of 5
4/29/2018
Quick and professional service!
Jeffrey M.
4 out of 5
4/28/2018
Hey this is Jeff Marsh I was very happy with the service that the entire team provided and Tyler was instrumental in providing that service. He also did check the treadwear for me before I actually left making sure you noted it try to have it for the next time I come in. Great job
Ron H.
5 out of 5
4/28/2018
Satisfied
Maury B.
5 out of 5
4/28/2018
Quick and easy
Keith B.
5 out of 5
4/28/2018
Tyler was VERY friendly and helpful! He made our unexpected trip to DODGE pleasant and satisfying.
Anna C.
1 out of 5
4/28/2018
I realize that my problems with the service department are not with the service agent, but with the management. There are no lot attendants to move cars. Despite my car not being ready and my frustrations the service manager did not leave his desk. What kind of CRM system do you have? There are no notes in my file about previous issues. We will not be back to this dealership and there is no way you could sell me a new vehicle. It is not fair to judge my service agent because of insufficient management.
Phyllis S.
5 out of 5
4/28/2018
Good job done with all .
John G.
2 out of 5
4/28/2018
Nathan did a good job. Unfortunately the technician did not complete the required work the first time or the 2nd time. It took 3 visits to complete the repairs. Personally I see this as an inconvenience to me. I believe you should have personnel trained to do the job correct the first time.
Michael H.
4 out of 5
4/28/2018
Quick and excellent service. Thankful for checking my tire, finding the problem And fixing it.
Billy W.
5 out of 5
4/28/2018
Outstanding service from James Cannon and his team.thank you
Dennis M.
2 out of 5
4/27/2018
I received a coupon for a oil change,$34.00, I appreciate that. But did not appreciate the "bait & switch" that went with it. I was told my battery was bad, my whippers need replacement and my air filter was dirty. I rejected the battery and whippers changes as I knew both were still good. I looked at the air filter, it was dirty and I usually change it myself as it's easy. But I asked how much the air filter was. $13.00, so I said okay. When I got my bill the $34 + $13 was now $92.00. $26 to change the filer, an environmental fee and some other strange charges. I paid the bill, but will never have any extra work done and if any extra charges ever appear again, you will lose a good customer who has bought dodge trucks and jeeps for the last 42 years and always uses the dealer service dept. Dennis M
Richard M.
5 out of 5
4/27/2018
Great service as always!
Duane B.
4 out of 5
4/27/2018
Work was satisfactory and completed on time.

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